Dyson Head Malfunction and Inability to Reach Customer Service
The head of my Dyson vacuum cleaner broke down in its 25th month, and I’ve been trying to reach customer support via WhatsApp. I sent a message at 9 a.m., but didn’t get a response until 1:40 p.m., by which time I was at work and didn’t have the vacuum with me. This delay makes the support process extremely inconvenient for customers who have jobs. Despite being a well-known brand, Dyson’s after-sales service is far from what I expected. Naturally, they told me to contact them again when I’m with the vacuum. It’s ridiculous. During a previous video call attempt, the connection suddenly ended for no reason, and afterward, I didn’t receive any new link or response.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Dear Customer, In response to your request, we tried to reach you via our call center line, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center or via our other communication channels. Kind regards, Dyson Turkey
