The head of my Dyson vacuum cleaner broke down in its 25th month, and I’ve been trying to reach customer support via WhatsApp. I sent a message at 9 a.m., but didn’t get a response until 1:40 p.m., by which time I was at work and didn’t have the vacuum with me. This delay makes the support process extremely inconvenient for customers who have jobs. Despite being a well-known brand, Dyson’s after-sales service is far from what I expected. Naturally, they told me to contact them again when I’m with the vacuum. It’s ridiculous. During a previous video call attempt, the connection suddenly ended for no reason, and afterward, I didn’t receive any new link or response.
Lately, my Dyson vacuum has been losing suction power, and to make matters worse, a part of the vacuum head broke unexpectedly. I tried to reach out to Dyson’s customer support via their WhatsApp line—not once, but twice. While they did respond a few times, the conversation never led anywhere. There...
I purchased the Dyson V10 vacuum, but I've been facing issues with part availability. I've been reaching out to Dyson’s WhatsApp support line since Saturday, but my messages are not being delivered or even acknowledged. Despite trying multiple times, I haven't received any response. This lack of com...
On April 30, 2025, I ordered a Dyson V10 vacuum cleaner directly from Dyson’s official website. When the package arrived, one of the parts was broken right out of the box. I immediately reached out for support through every possible channel—email, WhatsApp, and phone—but received no meaningful respo...
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