On November 7, 2025, I purchased a purple Dyson Gen5 Detect vacuum cleaner from the store for 33,999₺. I used the product for the first time on November 11 and was immediately very disappointed. The suction power is very low, the performance is far below expectations, and the device is quite heavy. Moreover, the purple coating began to peel off during the first use. For all these reasons, I am not satisfied with the product at all. When I went to the store to request a return, they said they could not accept it because it had been used and that returns were only possible for purchases made through their official website. Despite testing the vacuum on different sockets and surfaces, the problems persisted. Since I was dissatisfied and encountered so many issues during the first use, I am requesting a refund. I have also filed a complaint with the Consumer Arbitration Committee today. I expect Dyson to stand behind its product, for the authorities to hear my voice, and for my grievance to be resolved.
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
On September 25, 2025, I purchased a Dyson V15 vacuum cleaner from the Dyson online store for ₺36,000. After receiving and starting to use the product, I noticed that the sealing cap in the dust container was leaking air and that air bubbles were forming around the gasket. I believe such an issue sh...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
I recently bought a Dyson Gen5 Detect vacuum from the company's official website. It arrived today, and I couldn't wait to put it to use. I fully charged it, but the vacuum would not work at all. I immediately contacted customer service, and they attempted to help me via video call, but it was ineff...
I purchased the Prussia model vacuum cleaner from Hepsiburada via Dyson Türkiye for ₺29,999 on October 31, expecting the correct color as advertised. However, I received the purple-gray version (with gray parts) instead. After significant effort on my part, Dyson admitted the error but provided no r...
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