I purchased a Dyson Gen 5 vacuum cleaner from Teknosa on September 6, 2025. The vacuum cleaner has three adjustable modules in the motor and three mechanically adjustable modules in the head. After purchasing, I tested the product on all the carpets and carpeted floors in my home. However, the vacuum works in the lowest motor mode (eco Mode) and the lowest suction mode (lead Mode), but it doesn't work in any other mode, and the motor stops automatically. I first contacted Dyson customer service and then sent it to technical service. It's normal for both vacuums to be able to use only the eco mode and the head, but not the other modes. This situation is unacceptable; it doesn't provide effective cleaning, and we can't use the product on any carpet in the house. I filed a complaint with the Consumer Arbitration Board regarding the product's replacement and have been waiting for a statement of defense for about a week. They tried to present us with a product we can't use as normal. I demand a return of the product as soon as possible.
Hello, I need to reach out again regarding the issues I have experienced with the Dyson Gen 5 vacuum cleaner. I hope you will not respond with an automated message asking me to call 0850 because I am exhausted and have not received a satisfactory answer. The first breakdown left me waiting for about...
I purchased my Dyson V15 Detect Absolute vacuum cleaner from Teknosa on May 9, 2023, using a credit card. About two months ago, the device began having charging issues — especially when using turbo mode or smaller attachments, it shuts down within five seconds. In addition, the carpet cleaning head ...
In February, I purchased the Dyson Gen5 cordless vacuum from Dyson.com.tr. Since I was moving in April, I left the box sealed and unused until after I settled into my new home. When I finally tried the vacuum, I noticed that the carpet head would not glide on my rugs at all — it sticks so firmly tha...
I purchased the Dyson V15 Detect Absolute cordless vacuum from Hepsiburada on 13.02.2023. For the first 9-10 months, I never needed to use the turbo mode since I was always in auto mode. However, on 14.01.2025, I encountered a strange issue. The vacuum worked fine in turbo mode when the carpet and h...
I purchased the Dyson Gen5detect upright vacuum cleaner, but I found its suction power to be lacking. The carpet cleaning head was unable to properly hoover my carpet. After reviewing my detailed photos and videos, Dyson support acknowledged the issue and promptly sent me an air filter. It has now b...
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