Dyson Gen 5 Vacuum Cleaner Only Works in Eco Mode and Fails on Carpets
I purchased a Dyson Gen 5 vacuum cleaner from Teknosa on September 6, 2025. The vacuum cleaner has three adjustable modules in the motor and three mechanically adjustable modules in the head. After purchasing, I tested the product on all the carpets and carpeted floors in my home. However, the vacuum works in the lowest motor mode (eco Mode) and the lowest suction mode (lead Mode), but it doesn't work in any other mode, and the motor stops automatically. I first contacted Dyson customer service and then sent it to technical service. It's normal for both vacuums to be able to use only the eco mode and the head, but not the other modes. This situation is unacceptable; it doesn't provide effective cleaning, and we can't use the product on any carpet in the house. I filed a complaint with the Consumer Arbitration Board regarding the product's replacement and have been waiting for a statement of defense for about a week. They tried to present us with a product we can't use as normal. I demand a return of the product as soon as possible.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
After explaining the issues with the product, customer service recorded a video. It is clearly shown in the video that the vacuum does not work as I described. Despite this, a standard performance test was done on the product and it was sent back. There is no suggested solution for the problem shown in the video. I want to return the product, it does not work at home. Enough of this victimization. We haven't been able to vacuum even one meter with the product I bought 1.5 months ago.
No support was provided in any way. The customer service representative saw that the product was not working during a video call, and a video recording was taken. Despite this, you sent the product back to me. The product does not work, and there are video recordings. Take the product back.
