Dyson Did Not Provide Any Real Service When My Device Needed Maintenance
Those who intend to buy should know that Dyson does not provide proper service in Turkey. Even if a small part breaks, they insist that you need to order the entire component. Their service process is also complicated—they require video calls. It feels like they deliberately make maintenance difficult to keep the customer at a distance. Instead of offering practical solutions, they create barriers that make it nearly impossible to resolve even the simplest issues. What they offer as “service” is basically just cleaning under different package names. Potential buyers, please take this into consideration—there is absolutely no real service. Their WhatsApp support is another mess; you could spend months just trying to get a response.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Dear Customer, In response to your request, we tried to reach you via our call center line, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center or via our other communication channels. Kind regards, Dyson Turkey
