Those who intend to buy should know that Dyson does not provide proper service in Turkey. Even if a small part breaks, they insist that you need to order the entire component. Their service process is also complicated—they require video calls. It feels like they deliberately make maintenance difficult to keep the customer at a distance. Instead of offering practical solutions, they create barriers that make it nearly impossible to resolve even the simplest issues. What they offer as “service” is basically just cleaning under different package names. Potential buyers, please take this into consideration—there is absolutely no real service. Their WhatsApp support is another mess; you could spend months just trying to get a response.
I'm not sure if this happens globally, but here in Turkey, Dyson seems to have serious stock issues and customer satisfaction problems. When I tried to buy a product, they wouldn't accept a credit card payment and insisted on a bank transfer. Additionally, they finished their stock before processing...
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
On January 25th, we purchased a Dyson V15 from Dyson Turkey. Soon after, the device's internal roller head failed. On July 8th, my wife contacted Dyson's WhatsApp service, and they assured us that the faulty part would be replaced. However, we've received messages since that date stating that they c...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
I bought the Dyson V15 Total Clean vacuum cleaner about a month ago for ₺26,000. Shortly after, I noticed that the vacuum cleaner’s pipe and body woul...
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