On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 10/09/2025, I was informed that they had received the device and the repair process had started. However, while registering it with the serial number, it was mistakenly recorded as a v12 model. On 22/09/2025, I was told that the device would be returned to me without any repair, that another video call would be required for re-collection, and that I would have to wait another 21 business days. Although the error was not mine, I have been left waiting for about 20 days. Even after sending the invoice for my device, my problem was not resolved, and despite the device being in their possession, I was asked nonsensical questions like “Do you have the device with you.” Having paid ₺31,000 for this product, this entire experience has been a complete disappointment. It is unacceptable for me to be asked to have my device collected again and wait another 21 business days despite having no fault in the matter. I demand that my device be repaired and delivered to me as soon as possible, that my grievance be addressed, and that the process be expedited. I deeply regret this experience with Dyson. You can reach me at 537 *******94.
On May 10, 2024, I purchased a Dyson V15s Detect Submarine cordless vacuum from the Dyson authorized store located in Ümraniye Meydan AVM. Less than a year later, on March 12, 2025, both the upholstery tool and the wet cleaning head malfunctioned. I immediately contacted Dyson customer service, and ...
On October 21, 2024, I purchased a Dyson SV47 V15S DT Subm Cordless Vacuum from the Kayseri Media Markt store. After using it for about 15 days, the vacuum began displaying a filter error. Following instructions on Dyson's website, I cleaned the filter as shown in the video. However, the filter erro...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
I purchased a Dyson V15s Detect Submarine, but it hasn’t been charging since I got it. I contacted Dyson customer service on December 3rd to report the issue, and the next day, during a video call, they confirmed that the problem was with the charger. They promised to send me a replacement charger w...
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