Dyson Delayed My v15S Submarine Repair With Wrong Model Record

On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 10/09/2025, I was informed that they had received the device and the repair process had started. However, while registering it with the serial number, it was mistakenly recorded as a v12 model. On 22/09/2025, I was told that the device would be returned to me without any repair, that another video call would be required for re-collection, and that I would have to wait another 21 business days. Although the error was not mine, I have been left waiting for about 20 days. Even after sending the invoice for my device, my problem was not resolved, and despite the device being in their possession, I was asked nonsensical questions like “Do you have the device with you.” Having paid ₺31,000 for this product, this entire experience has been a complete disappointment. It is unacceptable for me to be asked to have my device collected again and wait another 21 business days despite having no fault in the matter. I demand that my device be repaired and delivered to me as soon as possible, that my grievance be addressed, and that the process be expedited. I deeply regret this experience with Dyson. You can reach me at 537 *******94.