I purchased my brand-new Citroën ë-C4 in June 2025, and although the vehicle is only 8 months old, it was taken into ser...vice at the Tekirdağ–Çorlu Çetaş Citroën authorized service center with a damage record opened. Despite the fact that this is a vehicle under warranty and essential for daily use,
We purchased a Citroën Ami from Citroën Çorlu. In October 2025, the vehicle stopped charging, so we sent it to the Çorlu... service center. They cleaned the fan area using compressed air and returned the vehicle to us three days later. On December 28, 2025, we experienced the same charging issue again
I purchased a brand-new Citroën New C4 X Max 1.2 PureTech 130 EAT8 on December 11, 2025. Starting on the very first day—...while driving home from the dealership—I began experiencing freezing issues with the multimedia screen. The screen freezes on its own, the touchscreen sometimes does not respond at
On December 27, 2025, I took delivery of my brand-new Citroën New C5 Aircross Max package, which is only 3 weeks old and... has 850 km on it. On the morning of January 16, 2026, immediately after turning off the engine, the vehicle displayed an “Electric Traction System Fault” warning and became comple
On 06 November 2025, I purchased a brand new Citroën C4 X from Citroën Alpata, paying a total of ₺1,720,000 via EFT. Fro...m the very first day, the issues I experienced have been completely incompatible with the concept of a “zero-kilometer” vehicle. The vehicle was delivered to me in a dirty and care
On January 8, 2026, I purchased a brand-new Citroën C4 X at the Mar Citroën dealership in Eyüp, Istanbul, and completed ...the transaction by paying the full purchase price of $40,000 through my bank. During the vehicle pickup inspection, I noticed a defect on the right rear door sill — a roughly 1 cm
My Citroën C4X has been waiting at the Erdemir authorized service center in Esenyurt, Istanbul, since November 2023 due ...to a parts supply issue. I have been told that the part has been ordered and that there is nothing else that can be done except to wait. However, as this process continues to drag
I purchased a Citroën ë‑C4 X 115 kW (Long Range) Shine Bold on 30 November 2023 from the authorized dealer Öztek Otomoti...v in Kartal, Istanbul. At the time of purchase and delivery, I was explicitly informed that the vehicle was brand new, with zero kilometers, flawless, and with no repainted parts.
I purchased a brand-new Citroen e-C3 Aircross from Citroen Otosay on 18 November 2025, with a total payment of ₺1,503,00...0 including ceramic coating, window tint, and winter tires. Within just two days of delivery, I realized that the air conditioning and heating system of the vehicle was not working
I purchased a Citroen C4X from Aydın Surtaş Otomotiv Citroen, paying ₺1,816,500 in cash. When I took delivery of the veh...icle on 07.11.2025, I noticed on the same day that there were paint defects and signs of rust in several areas. In the boot, in the spare wheel compartment at the bottom, there is
I would like to report a serious safety issue with my 2025 model Citroen Jumpy automatic, which I purchased in October 2...025. The sliding door of the vehicle does not have an interior release mechanism, and once the door is closed, it cannot be opened from the inside in any way. This situation poses
I own a 2025 Citroen Berlingo Shine, and although my car is only a month old, I've been experiencing serious issues with... CarPlay and the home screen for about two weeks now. While driving, both the CarPlay connection and the home screen are intermittently switching between settings, and this has hap
Our Citroen C4X e 115 kW, released in November 2024 and now about one year old, has been experiencing serious issues for... nearly three months despite being under warranty. For the past month in particular, the car doors do not unlock normally with the key. To get into the vehicle, we first have to op
We took our Citroen C4 X to the Çekmeköy Öztek authorized service for its 90,000 km maintenance, just as we had done for... previous services, and the timing belt kit was replaced during this maintenance. About a month later, the vehicle displayed a low engine oil warning, and we were stranded on the r
On November 22, 2025, I went to the Citroen Authorized Service at 9:30 AM for the 15,000 km maintenance of my Citroen C5.... Around 10:00 AM, a staff member named A***** took my car and told me the maintenance would be completed around 16:00–16:30, and that I would be informed when it was ready. Since
I purchased my brand-new Citroen e-C3 Max (VIN: xxxCBZYA0ST080407, engine no: xxxT2X1016509) on 26 June 2025, and after ...only 4,354 km it suffered a major electronic failure and has remained immobilized at Bursa İnallar Service since 19 August 2025; the replacement BSI unit arrived defective, leaving
My Citroen EC4 X had a traction control problem a month ago, and I had it towed to the authorized service center. They i...dentified the issue within 15 days and said the high-voltage cable was faulty. They told me they couldn’t find the reference code needed to order the part and had to send an email
The paint on the roof of my 2020 Citroen C5 Aircross started peeling about a year ago. At first, I didn’t intervene, thi...nking it wouldn’t worsen, but over time the issue became more severe, and more paint began peeling from different areas of the roof. I then applied for support at the authorized Ci
I purchased my 2025 Citroen Berlingo Feel Bold brand new, and it currently has 1,950 kilometers on it. Since the very fi...rst day I took delivery, I have been experiencing a serious issue with the electronic parking brake. The handbrake neither engages nor releases properly, and while driving, the veh
Since May 2025, my Citroen C4X has experienced an airbag issue considered a factory defect, and the authorized service c...enter, Citroen Doğu, replaced the faulty part under warranty. However, after this replacement, my vehicle suffered a significant loss in value. When I contacted customer service ab
I didn’t want to believe the negative comments I saw on Google and heard from others about Citroen services, but not onl...y has my issue not been resolved, I have also been treated in a rude and scolding manner. The headquarters promised to address my grievance about two weeks ago, saying they would r
The chrome on the front two door handles of my 2023 Citroen C5 Aircross has started to peel off. Even though my vehicle ...is still under warranty, I reported this issue about three months ago to the authorized Citroen service center. However, I was verbally informed that the problem was due to user er
Hello, I live in Antalya, Turkey, and I would like to express a complaint. On 09.07.2025, I purchased a Citroën E-C3 Air...cross from the Citroën dealership “Citroën Balaban” in Antalya. The sales team was very helpful in every respect, but afterwards we started to experience some issues with the vehic
On July 17th, I took my Citroen EC3 to the dealership due to an accident, and it has been waiting at the Citroen Gülan A...uthorized Service Center (license plate: 34ctk013) ever since. Three months later, my car still hasn't been returned, and I've been told I'll have to wait at least another 45 days.
