We had a traffic accident with our Citroen Ami on April 17, 2025. The right front fender, right front door, and right side skirt cladding were damaged. On April 21, 2025, we towed the vehicle to Gülan Otomotiv, an authorized Citroen service center in Sancaktepe, Istanbul, and a damage file was opene...
We took our Citroën C3 to the authorized service center Nev in Tarabya, Istanbul, Turkey on June 24, 2025, to repair bodywork damage. The required par...
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...
"The process is still ongoing and there has been no response, positive or negative. When you comment under posts on Citroen's social media accounts (#Instagram #Citroen #Turkey), they immediately delete it, and if you insist, they send an automatic message, but this message is never solution-oriented. There is no trace of the attention and care shown when purchasing the vehicle. They do not respond in any way."
I purchased my Citroën C3 Aircross 1.2 PureTech vehicle as brand new on 12.05.2023. Despite being only 2 years old and having just 45,000 km on it, a ...
I have been left in a difficult situation due to Citroen’s failure to supply spare parts. On May 4, 2025, my Citroen C3 was hit in the Kozyatağı Metro Market parking lot. Although the other party was found 100% at fault, I have been waiting for spare parts for two months. There is no clear informati...
In July 2024, trusting the Citroën brand at the Arkas İzmir dealership and being pleased with the vehicle, I purchased a brand-new Citroën ë-C4. On April 27, 2025, while driving, it suddenly lost power and would not exceed 15 km/h (battery at 63 %). After stopping and restarting, it managed about 50...
Hello. I am a Citroen C4X user. On the 3rd day of Eid al-Adha, I opened my sunroof and the vehicle jammed the sunroof curtain while pulling it back. While the sunroof was closing, on top of that, a wick from the sunroof fell on me. And the curtain came back with difficulty. After the holiday, I expl...
My 2020 model Citroen Berlingo, which is still under warranty, has had its fifth AdBlue malfunction. I took it to Bursa Neskar on May 22, 2025. They said it would take two weeks. Today, on June 27, 2025, it has been over a month since the part was ordered, and they have not provided me with a replac...
We bought our Citroen C5 Aircross vehicle from Ankara Ata in April 2024. We already had a 2020 model, we were happy with it; we accepted the loss with the exchange and bought our brand new vehicle from the Ata dealer. Our vehicle has covered 20,000 km; here are the experiences we had with this brand...
My Citroen EC4X was involved in an accident on 05.05.2025 and was towed to the service center the same day. As of today, 26.06.2025, there has been no progress on my vehicle. I have received no information about when the repair will begin, when the parts will arrive, or when the vehicle will be read...
I took my 2024 model Citroen C4X, which I bought brand new and is only 9 months old, to the Ankara Etimesgut Otosay Citroën Authorized Service Center for its 15,000 km routine maintenance on Wednesday, June 18, 2025, with a scheduled appointment. After registration at the service, my flawless, scrat...
Hello, I took my vehicle with VR***YHZSPL***418 Şaşe number (License plate 34 *** 364) to Istanbul General Oto service on May 6 for 45.000 maintenance. Apart from maintenance, I informed them about the problems of my vehicle. Your authorized service showed the necessary importance to solve the probl...
To Whom It May Concern, I am writing to formally submit a complaint regarding a serious issue I have experienced with my Berlingo vehicle. Although the vehicle’s periodic maintenance is scheduled every 15,000 km, a major engine fault occurred at only 9,000 km. I took the vehicle to an authorized ser...
I bought a brand new C3 Aircross in November 2022, thinking it was trouble-free. However, since the day I purchased it, my complaints have not decreased. I have over 70 complaints just about the radio, and the insulation is virtually nonexistent. I can clearly hear wind noise, road noise, and every ...
I am genuinely interested in the Citroën Ami and have reached out to multiple dealerships several times to get information. However, I haven’t received any response. No one calls, no one replies—complete silence. If Citroën considers this vehicle so unimportant, then why is it even on sale? If you h...
On February 12th, I took my car to the Citroën service center due to a deployed left front airbag and damage to the left rear door. While the door was repaired within two weeks, the airbag part was not available, and I have been waiting ever since—now over three months. Although the part finally arr...
I bought a c4x model vehicle from the Citroen Ercan dealer in Elazığ province in 2024. The vehicle is currently 6500 km. While there was no external factor such as an accident, impact, friction, force, forcing, hitting, etc. in the vehicle, hairline cracks formed internally in the rear two taillight...
Hello Dear Authorized Person, The vehicle we purchased with interest from Citroen was insured with the comprehensive insurance policy offered and recommended by your company at the time of purchase. After a minor scrape, we returned to your business since we had insurance coverage. Even though we w...
I purchased a Citroen C4X from the Citroen Arkas Gaziemir dealership in İzmir on 01.07.2024. About three weeks after the purchase, the vehicle displayed two different warnings: “airbag or front seatbelt pretensioner fault” and “post-collision brake system fault.” I took the car to the authorized ser...
On 26.12.2024, I paid the full price of the Citroen Ami Peps vehicle, which I ordered from Citroen Çetaş Dealer Izmit branch on 30.12.2024. Although the invoice was issued on 07.01.2025, when I was called 1 month later for vehicle delivery, I was told that the vehicle experienced an interruption dur...
Hello; After the traffic accident with material damage that I had on 28.01.2025, I delivered my Citroen Berlingo vehicle to Yalova Soysal Citroen service. I received information that the vehicle would be processed on 02.02.2025, the completion process of the service and expertise has not been comple...
I am criticizing and complaining about Citroen for neglecting and disregarding its customers, including its dealerships. On December 5, 2024, I purchased a Citroen Ami vehicle by sending a deposit through their online system, based on the information that the vehicles were waiting at Turkish Customs...
