On July 17th, I took my Citroen EC3 to the dealership due to an accident, and it has been waiting at the Citroen Gülan Authorized Service Center (license plate: 34ctk013) ever since. Three months later, my car still hasn't been returned, and I've been told I'll have to wait at least another 45 days. I absolutely cannot accept that my car has been sitting in the dealership for a long time, approximately four and a half to five months. During this period, neither the dealership nor customer service offered any replacement vehicle or other solutions. The service representatives' tone was extremely negative, and they simply said, "There's nothing they can do; you have to wait." I also contacted Citroen customer service, but unfortunately, I received a response along the lines of, "We can't help you with your request. If you don't mind, don't complain further." Both the inconvenience I've experienced during this process and the financial losses I've incurred have exhausted me. I demand that my car be repaired and returned as soon as possible. I can't wait any longer, and I want my situation resolved immediately.
My Citroen EC4X was involved in an accident on 05.05.2025 and was towed to the service center the same day. As of today, 26.06.2025, there has been no progress on my vehicle. I have received no information about when the repair will begin, when the parts will arrive, or when the vehicle will be read...
15 days ago, I purchased a brand new Citroen C4x Shine Bold from a Duzce Citroen dealership. We agreed on a delivery date of the first week of November. I was told that the car had arrived in Turkey a week ago, but despite numerous calls, Citroen customer service has kept me waiting for further upda...
We had a traffic accident with our Citroen Ami on April 17, 2025. The right front fender, right front door, and right side skirt cladding were damaged. On April 21, 2025, we towed the vehicle to Gülan Otomotiv, an authorized Citroen service center in Sancaktepe, Istanbul, and a damage file was opene...
I have a 2012 Citroen C4 and it broke down three months ago. I took it to an authorized service center in Istanbul, where they informed me that the transmission's brain needed to be replaced with its original component. I consented to the repair and authorized the ordering of replacement parts. Howe...
In 2022, my Citroen C3 got into a small accident when another car rear-ended me. I brought my car to the Citroen dealership in Denizli to get it fixed. But I'm really unhappy with the work they've done. I will be posting pictures soon to show the problems. I went to their service center three times,...
Comments