My Account Has Been Locked

I am a user of BDG Game and my account has been locked without any clear reason. When I try to log in, I see the error message on the BDG Win website saying “Error: 116 User has been locked,” and I have not been able to access my account since around 1 PM today. Because my account is locked, I am not able to see or copy my in‑game player ID, so I cannot provide that information. However, this account is registered with my mobile number and other personal details, and I am ready to verify my identity with any information you may need. I have tried to reach your support, but I have not received any response. I kindly request that you urgently check this issue, unlock my BDG Game account, and inform me of the reason why it was locked. I want to continue using my account normally as before.