Citroen C5 15000 Km Service Negligence With Unfinished Maintenance Steps
On November 22, 2025, I went to the Citroen Authorized Service at 9:30 AM for the 15,000 km maintenance of my Citroen C5. Around 10:00 AM, a staff member named A***** took my car and told me the maintenance would be completed around 16:00–16:30, and that I would be informed when it was ready. Since I received no updates throughout the day, I called the service myself at 16:00 to ask about the status of my vehicle. They told me the car was being washed and that I could come and pick it up. Even though the service is about an hour away from my home, I had chosen this location based on a recommendation, so I set off and arrived at the service center around 17:00. When I got there, I saw that almost no staff were left—only two employees remained. While checking my car at delivery, I noticed that even the stretch film attached to the steering wheel for protection had not been removed, and the maintenance warning light had not been reset. This made me seriously question whether the maintenance had been done properly and with care. Despite all these issues and lack of attention, I paid the 10,900 ₺ maintenance fee. This was also my vehicle’s first authorized service maintenance. Due to the significant time lost and the carelessness shown during the service, I request that my grievance be addressed. I ask for an official apology and compensation in the form of a discount or adjustment to the maintenance fee I paid.
