We took our Citroen C4 X to the Çekmeköy Öztek authorized service for its 90,000 km maintenance, just as we had done for previous services, and the timing belt kit was replaced during this maintenance. About a month later, the vehicle displayed a low engine oil warning, and we were stranded on the road in Kocaeli. With roadside assistance, the car was towed to Nazer Citroën. After their inspection, it was determined that the vehicle was leaking oil from the oil pan and the turbo hose. We were told that this issue resulted from improper work done during the 90,000 km maintenance. It was purely by chance that we happened to be in a safe area; otherwise, this failure could have caused a life-threatening situation. Since this is a company vehicle, it is used actively in the field 24/7. Despite this, the vehicle remained in the service center from 17.11.2025 to 21.11.2025, and since no replacement vehicle was provided, our company’s operations were disrupted. We contacted Citroën customer service and the authorized services during this period, but received no resolution from Çekmeköy Öztek—the service that originally handled the maintenance—or from customer service. Because the vehicle was towed to another service point, only that service assisted us. We request that the issue on our vehicle, license plate 34 KCH 736, be evaluated as a post-maintenance fault and that our company’s resulting losses and inconvenience be addressed and compensated.
A disaster I bought a Citroen c4 vehicle on 31.08.2023. I had a minor accident on 09.09.2023. On 12.09.2023, I took my vehicle to Öztek Oto, which is the Citroen authorized service in Kartal. The service examined my vehicle, checked the parts and stated that all parts were in Izmir within 15 days. T...
On December 23, 2024, I left my 2024 model Citroen C5 Aircross at Öztek Adana Citroen Authorized Service for a collision detection fault and a 15,000 km maintenance. However, the events during this process have severely damaged both my confidence in the safety of my vehicle and my trust in your bran...
In July 2024, trusting the Citroën brand at the Arkas İzmir dealership and being pleased with the vehicle, I purchased a brand-new Citroën ë-C4. On April 27, 2025, while driving, it suddenly lost power and would not exceed 15 km/h (battery at 63 %). After stopping and restarting, it managed about 50...
My Citroen C3 2020 has been displaying a persistent engine fault error. I confirmed the chronic nature of this issue with the Kadikoy Citroen Deniz authorized service and complaints online. The authorized service charged a whopping 67,000 TL to fix this long-standing issue. I contacted Citroen Turke...
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...
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