Brand-New Citroën C4 X Suffers Multimedia Screen Freezing From Day One
I purchased a brand-new Citroën New C4 X Max 1.2 PureTech 130 EAT8 on December 11, 2025. Starting on the very first day—while driving home from the dealership—I began experiencing freezing issues with the multimedia screen. The screen freezes on its own, the touchscreen sometimes does not respond at all, it switches screens by itself in the background, and the screen colors change unexpectedly.
When I first reported this issue at the time of purchase, I was told, “Use the car, it will update itself and fix the problem.” However, the issue never improved. I then took the vehicle to an authorized service center. They told me they did not detect any faults, said the software was up to date, claimed the issue was resolved, and returned the car to me. Despite this, the freezing and locking problem with the multimedia screen continues exactly the same.
Experiencing such a frustrating and confidence-damaging electronic issue from the very first day in a brand-new vehicle has made me extremely unhappy. For this reason, I am requesting that my vehicle be considered defective and replaced with a new one. I want my issue to be resolved in a permanent and satisfactory manner.
Progress
In December 2025, despite repeatedly going to Öztek Citroen Çekmeköy service because of a screen problem with my brand‑new Citroen C4X, I still have not received a solution. The car has been problematic since day one; the multimedia screen freezes, turns pink, switches screens on its own, and the touch function often does not work.
Therefore, I went to the service with the same complaint once in January 2026, three times in February 2026, and once in March 2026. Each time, although the problem was clearly evident, I was told “we could not identify it,” only a reset was performed, and the car was returned to me as “fixed.” When the issue persisted, I also filed a complaint with the Citroen headquarters, a case was opened, and a part was imported from abroad.
After all this, even though I no longer want to go to this service, I was pressured with “we will take care of it, bring it to us,” and I made the mistake of returning to Öztek Citroen Çekmeköy. Today I left the car at the service again for the part to be installed and the problem to be fully resolved; however, this time the software was incompletely loaded and, less than five minutes after I received the car, the screen displayed the same error again. When I called, I was told, as if it were my first visit, “bring it back when you’re available, record a video,” forcing the process to start over.
I absolutely refuse to accept that a brand‑new vehicle has been taken to service five times in such a short period without being fixed, and that the situation has been made worse by missing software. If my car has a chronic defect, I demand a vehicle replacement; otherwise, I require a permanent, clear, technically explained solution for this screen and software issue. I also state that I will exercise all my legal rights to the fullest extent to prevent the recurrence of these problems and to remedy my suffering.
