Citroën Ami Charging Problem Leads to Month-Long Service Delay
We purchased a Citroën Ami from Citroën Çorlu. In October 2025, the vehicle stopped charging, so we sent it to the Çorlu service center. They cleaned the fan area using compressed air and returned the vehicle to us three days later. On December 28, 2025, we experienced the same charging issue again and sent the car back to the Çorlu service center. Since then, the vehicle has still not been returned to us.
After some time passed with no update, I tried calling the Çorlu service center, but they did not answer. I then contacted Citroën’s headquarters and explained that I could not reach the service center. I was told they would contact the service and have them call me back, but no one did. The next day, I called headquarters again and explained that no one had contacted me and that I still could not reach the service center. They said it was probably due to heavy workload. I kept calling the service many times throughout the day, but no one ever answered. I called headquarters again and told them it was impossible for the service to be busy all day and asked them not to mislead me. They suggested opening a case file and said I would be contacted, but again, no one called me.
Eventually, I personally managed to reach the Çorlu Citroën sales office and explained that I could not reach the service department. They gave the same excuse and said that the responsible person at the service was a woman named O*/O*** (I could not clearly understand the name). They physically took the phone to her. She briefly and reluctantly said that the car had not yet been inspected, that they would get back to us, and then ended the call.
Several more days passed with no contact. I then called headquarters again, gave them the name of the person I spoke to at the service center, explained the situation in detail, and said that I would file a formal complaint if I did not receive a response. Once again, I was told the same things and the call ended. That evening, a representative named H*** contacted me and said she would communicate with the service center and that I would receive a call. However, no one contacted me again.
Two days later, on Thursday, O*/O*** finally called and said that there was a problem with the vehicle’s battery. The conversation went only as follows:
– What will happen? → “It will be replaced.”
– When will it be replaced? → “The correspondence has been done; it will be replaced tomorrow or next week.”
I had to extract this information by asking direct questions. Friday passed, the following week passed, and even the entire week ended, yet no one contacted me. I again tried calling the Çorlu service center and the number provided by O*/O***, but there was no answer. It has now been one full month.
When I spoke again with a female employee at the Çorlu service center, she repeated that the correspondence had been done and that the part would be replaced the following week—but two more weeks have now passed since then. The staff at the Çorlu service center are completely indifferent and unresponsive, and the headquarters staff are extremely passive when it comes to communication.
At this point, I am forced to ask: Should I apply to the Consumer Arbitration Committee, file a complaint with CİMER, or take legal action? How is my grievance going to be resolved?
