On January 8, 2026, I purchased a brand-new Citroën C4 X at the Mar Citroën dealership in Eyüp, Istanbul, and completed the transaction by paying the full purchase price of $40,000 through my bank. During the vehicle pickup inspection, I noticed a defect on the right rear door sill — a roughly 1 cm raised area — and immediately informed the representative responsible for delivery. The representative said this defect was factory-related, that it was within the paint, and that some of the appearance could be fixed with polishing. However, I absolutely do not accept a paint defect or a “polish it out” solution on a vehicle I paid full price for, marketed as brand new. For this reason, I declined to take delivery and returned the car to the dealership from the delivery area.
When I spoke with the sales manager, I was treated as if the defect was insignificant and would not affect the value of the car. I was told the vehicle would be taken from the delivery area back to the dealership tomorrow for another inspection; however, this is not satisfactory to me. I paid for a zero-defect, brand-new vehicle, and I identified a visible defect before accepting delivery. Therefore, my request is to have my vehicle replaced with a defect-free new car, or for any potential loss in value caused by this defect to be fully compensated to me financially. I want Citroën Turkey and the relevant dealership to urgently produce a resolution to address this grievance.
On December 24, 2022, I purchased a brand-new 2022 Citroen C4 with 0 km from the Gülan Citroen dealership, paying an additional ₺6,000 for metallic paint. I also purchased services such as ceramic coating, window tinting, rain-repellent windshield film, engine protection, seat protection, and hood p...
On February 17, 2024, I ordered a Citroen C4X model car from Nev Oto Tarabya Citroen Dealership and made the necessary payments. During the process, I asked my sales consultant if I could check the car for any flaws before taking delivery, and they responded via WhatsApp that they would notify me of...
On December 13, 2023, I purchased a Citroen C4 Shine package car from Citroen Mar Auto, but I didn't take delivery of the vehicle. When it arrived, before taking delivery, I requested an on-site inspection by the dealer. The dealer's own expert and the expert I consulted through video call both iden...
I purchased a Citroën ë‑C4 X 115 kW (Long Range) Shine Bold on 30 November 2023 from the authorized dealer Öztek Otomotiv in Kartal, Istanbul. At the time of purchase and delivery, I was explicitly informed that the vehicle was brand new, with zero kilometers, flawless, and with no repainted parts. ...
In 2022, I bought a Citroen C3 Aircross from the Mersin Çayan dealership. On April 11, 2024, while parked in front of my house, my car was hit on the right front side by another vehicle, causing damage. I took the car to the service center, where Mr. A** informed me that, due to the holiday rush, th...
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