Brand-New Citroën C4 X Defect Found at Delivery
On January 8, 2026, I purchased a brand-new Citroën C4 X at the Mar Citroën dealership in Eyüp, Istanbul, and completed the transaction by paying the full purchase price of $40,000 through my bank. During the vehicle pickup inspection, I noticed a defect on the right rear door sill — a roughly 1 cm raised area — and immediately informed the representative responsible for delivery. The representative said this defect was factory-related, that it was within the paint, and that some of the appearance could be fixed with polishing. However, I absolutely do not accept a paint defect or a “polish it out” solution on a vehicle I paid full price for, marketed as brand new. For this reason, I declined to take delivery and returned the car to the dealership from the delivery area.
When I spoke with the sales manager, I was treated as if the defect was insignificant and would not affect the value of the car. I was told the vehicle would be taken from the delivery area back to the dealership tomorrow for another inspection; however, this is not satisfactory to me. I paid for a zero-defect, brand-new vehicle, and I identified a visible defect before accepting delivery. Therefore, my request is to have my vehicle replaced with a defect-free new car, or for any potential loss in value caused by this defect to be fully compensated to me financially. I want Citroën Turkey and the relevant dealership to urgently produce a resolution to address this grievance.
