Complaint Regarding Defective Citroën ë‑C4 X Vehicle Sale and Financial Loss

I purchased a Citroën ë‑C4 X 115 kW (Long Range) Shine Bold on 30 November 2023 from the authorized dealer Öztek Otomotiv in Kartal, Istanbul. At the time of purchase and delivery, I was explicitly informed that the vehicle was brand new, with zero kilometers, flawless, and with no repainted parts. On 15 December 2024, I reached an agreement to sell this vehicle to Barem Cars, a corporate company, in order to upgrade my model. While the AI-based valuation of my car was 1,355,064 TRY, I accepted a lower offer of 1,200,000 TRY for a fast transaction. However, during the technical inspection carried out by Ümran Ekspertiz, a TSE-approved accredited institution, it was officially reported that the front left door of the vehicle had been repainted. Because of this hidden issue, I was put in a very humiliating position in front of the buyer, as if I were trying to sell a defective vehicle. In order to complete the sale despite this defect, I had to reduce the price even further and ultimately transferred the title at the notary's office for 1,150,000 TRY. In this process, I suffered a direct financial loss of 50,000 TRY, caused by the fact that an allegedly brand‑new vehicle sold by your authorized dealer actually had a repainted part. When I first took delivery of the car, I had noticed a minor paint run on the door. Trusting a long-established brand like Citroën and the assurance that the vehicle was brand new, I assumed this was a minor factory imperfection. With the expert report, it has now become clear that this mark is the result of a repaint performed due to prior damage. When I contacted the sales consultant at Öztek Otomotiv and shared the accredited inspection report, instead of a constructive and solution-oriented approach, the process was stalled with procedural demands such as re-inspecting a vehicle that had already been sold. I am deeply disappointed that my trust in your brand and your authorized dealer has been undermined in this way and that I have been both financially damaged and put into an embarrassing situation during the sale process. I request that Citroën Turkey and the authorized dealer Öztek Otomotiv take responsibility for this undisclosed defect and ensure that I am compensated in a fair and satisfactory manner for my financial loss and the negative experience I have been subjected to.