I'm having trouble with the Booking.com landlord. What options do I have to resolve this matter?

I booked two hotel stays in Doha through Booking.com as business trips, clearly indicating during the reservation process that I was travelling for work and paying with a business card. For legal reasons and my company’s accounting and audits, I am required to receive a proper business invoice that ...

On October 29, 2025, I made a one-night reservation through Booking.com at a property called “a Room in a Shared Apartment in New Cairo, Al-Rehab” (Reservation No: 5940480110). The property is located in the New Cairo area at ****. I paid $28.04 by credit card. After the reservation, I sent a messag...

I booked a stay through Booking.com at Iva's Apartment for October 12–16. During my stay, I encountered threatening and disturbing behavior from the host, and I also discovered that there were mice inside the apartment. This situation caused me serious distress, and I had to complete my stay feeling...

I made a New Year’s reservation through Booking.com for two accommodations in Pristina, Kosovo: “Urban Nest” and “Private Apartments”. Shortly after making my bookings, one of the properties told me that a window had been broken and they would be doing maintenance during those dates, and the other p...

I made a reservation on Booking.com for a property called Apartments Köln in Cologne, Germany, and I paid approximately €991 by credit card for booking number 6539020951. I was supposed to check in on November 8, 2025, at 3:00 PM, but the property staff told me that the previous guest had not checke...

Between September 26–29, 2025, I stayed at Victoria House by Aeria Apartments in a Two-Bedroom Apartment (Booking confirmation no. 5134****36, PIN 3081). During our stay, we experienced a serious heating problem, which especially affected my elderly father, who has a sensitive health condition. Des...

In August 2025, I booked a stay at Delta Hotels by Marriott New York Times Square through Booking.com. The listing clearly stated that no charges would be made before arrival, but $229.11 was withdrawn from my card as a deposit before check-in. When I contacted the hotel, they assured me that this d...

I booked a stay at Cozy Studio at Kukaki in Athens, Greece through Booking.com, for September 29–October 4, 2025. When making the reservation, there was no free-cancellation option. During the booking process, there was a section labeled “Request an Invoice,” so I checked that box assuming I would r...

I booked a hotel room in Udupi, India through Booking.com with the “pay at property” option and no advance payment required. However, the property representative is calling me and asking for an advance payment. There is no mention or instruction about submitting any advance payment in the booking ru...

Between September 23–26, I booked an apartment called Acropolis Sweet House 3 in the Plaka area of Athens through Booking.com (Reservation No: 6836715478). The reservation cost was around ₺15,000. However, starting from September 22, the host completely cut off communication with me, and I was unabl...

I have been scammed by a property advertised on Booking.com, booking number 6046497889 pin 1092. This was not a guesthouse, but instead someone is living permanently at the address, 3* Jarvis Street, Cape Town. I made the booking in July 2025 for 20 September, and during the week of 17 September the...

On September 11, 2025, I booked a stay through Booking.com at The 1Residance Dubai with a check-in date of October 26, 2025. My confirmation number is 6134.550.989. I paid ₺10,783 with my credit card for this reservation. However, despite completing the payment, I was never able to reach the proper...

I rented a car in Bulgaria through Booking and paid a deposit of $600. I was informed that the deposit would be refunded within two weeks, but it was not returned. Since this was under Booking’s guarantee, I contacted Booking. I was then told that the deposit would be refunded within 28 days. I wait...

On August 6, 2025, I booked a stay through Booking.com at Zel Home 7 Double Bed in Baku, Azerbaijan for September 11–14. The confirmed price was 8 EUR, and I immediately received my booking confirmation via both Booking.com and email (Confirmation No: 5663****98, PIN: 0975). However, on September 6...

On September 9, 2025, I had a confirmed reservation (#5154****65) at Angel King Cross Hub Hotel through Booking.com. I paid a total of ₺26,438 by credit card, and the booking was confirmed. However, on September 6, 2025, the hotel contacted me directly and demanded an extra £300 deposit through a s...

I booked a stay through Booking.com at Villa Apostolos for August 28–31, 2025 (Reservation No: 5195****48) and paid a total of €570. My reservation clearly included free cancellation rights. However, just before the scheduled stay, on August 26, 2025, the property unilaterally changed my booking dat...

On August 23, 2025, I made a confirmed reservation through Booking.com at Aegialis (Reservation No: 5061****51). After a long journey, I arrived at the property after 7:00 PM, only to find that no one was there to check me in. I attempted to contact the property, and eventually, the owner informed m...

I have been staying in a property called IBIAI since August 19, but the landlord wants to evict me today, August 22, even though he has already been paid for five nights. My reservation number is 6399622097 and my PIN number is 8280. The landlord also refuses to refund my last two nights, and I don’...

On August 16, 2025, I booked a stay at Hotel Marena in Paris through Booking.com. The following day, August 17 at 16:33, I received an email stating that my reservation could only be completed if my credit card was valid. I updated my Mastercard details as requested, and shortly after, €160 (₺8,072....

From August 10 to August 13, 2024, I stayed at Queen Street Boutique Suites, located at 6A Queen Street, Edinburgh, EH2 1JE, United Kingdom. From the moment I entered the room, I noticed multiple serious issues: the air conditioning did not work, the toilet was broken, and the pillows and duvets wer...

On August 12, I checked into Mir-Amor Hotel in Kemer, Antalya with an all-inclusive package, staying in room 1402. I am still at the hotel as I write this. For a 4-night stay, I paid over ₺32,000, expecting a quality service. Instead, what I have experienced is far below acceptable standards, and th...

+3

Through the Booking.com app, I made a reservation at La Minucciola Capri for August 21–23 (Confirmation No: 6885.845.976). Unfortunately, my visa process was delayed, and my passport is still at the consulate, which means I cannot travel on my original dates. The application shows that I can request...

From August 12 to August 17, 2025, I booked an apartment called “Charming with terrace in the heart of the 17th” through Booking.com (Reservation No: 5114****96) for €394.25, paid by credit card. Today, I traveled from Turkey to France for my first-ever visit to Paris as a tourist. Upon arrival at t...