I'm having trouble with the Booking.com landlord. What options do I have to resolve this matter?

I made a hotel reservation in India through Booking.com with check‑in on 31/12/2025 for a one‑week stay. Due to the terrible condition of the accommodation, I was forced to leave early and checked out on 03/01/2026, even though I had paid for the full week, which was approximately £600. The accommod...

I made a reservation through Booking.com on February 22 for the property “Serenty-2BR- le Louvre @Saint Germain” in Paris for March 16–19, with confirmation number 5807****51 and PIN code 3815. On the same day, the payments for my other reservations made with the same Visa card were successfully cha...

I made a booking through Booking.com for an apartment in Jomtien, Pattaya, Thailand, from 29 December to 31 December. I booked it on the same day I was travelling and paid the full amount of 1,980 Thai baht by card. When I arrived at the property after a four‑hour drive, I called the phone number pr...

I made a home reservation through Booking.com for a property called Notting Hill & Hyde Park Flat in the Hyde Park area of London, under reservation number 5457****91, with check-in on November 12, 2025, and check-out on November 17, 2025. I paid £849.49 for this reservation, and the booking could n...

We made three room reservations at Olivia Palm Hotel through Booking.com for the dates January 4–5, 2026. Our confirmation number is 5598****41, and the payment method was pay at the property. We arrived at the hotel as a group of three families traveling from abroad, expecting our rooms to be ready...

I made a reservation through Booking.com for December 30, 2025, at a property in London, United Kingdom, called “Hackney Central Studios No 19 Vibrant City Getaway,” with confirmation number 5891****16, and I paid £80. I booked the room as a double room. When I arrived at the property, they requeste...

In our reservation made through Booking.com, the system clearly states “no prepayment required” and “pay at the property.” Despite this, the property where we will be staying is asking us—via Booking.com messages—to share our credit card details. For security reasons, we absolutely refuse to share a...

On November 6, 2025, I made a reservation through Booking.com for a property in Colmar, France called “Le Red St Léon: Queen Size Bed * Wi-Fi * Ideal for Couples,” for the dates December 20–23, 2025. I received my reservation confirmation and paid $1,649 USD using my Ziraat Bank credit card. My rese...

On November 6, 2025, I made a non-refundable reservation through Booking.com for a property in Colmar, France called “Le Red St Léon – Queen Size Bed * Wi-Fi * Ideal for Couples,” for the dates December 20–23, 2025, under reservation code 5215150850. I paid approximately $1,620 USD by credit card. ...

On November 6, 2025, I made and confirmed a reservation through Booking.com for “Le Red St Léon: Lit Queen Size * Wi-Fi * Idéal Couple” in Colmar, France, for the dates December 20–23, 2025 and paid 56,872 Turkish lira (~$1,364) in full. My reservation code is 5215150850. Shortly thereafter, I rece...

I made a reservation for three people at Eternity Athens in Athens through Booking.com for the dates 19–21 December 2025. In the listing, it was clearly stated that I could cancel free of charge until 4 December 2025 and that no payment would be taken from my card before the stay. Despite this, on 5...

Through Booking.com, we made reservations to stay at Numa Rome Linea and Madison Hotel in Rome, Italy, for the dates December 11–14, 2025. We paid €2,082 for Numa Rome Linea and $314 for Madison Hotel, and unfortunately both reservations were marked as non-refundable. After learning about the exper...

I made a reservation through Booking.com for an apartment in Vienna for the dates December 6–9, 2025 and paid $1,104 with my card at the time of booking. Although my reservation appeared as “non-refundable” in the system, the property sent me a message through the app saying, “Please cancel your res...

I booked two hotel stays in Doha through Booking.com as business trips, clearly indicating during the reservation process that I was travelling for work and paying with a business card. For legal reasons and my company’s accounting and audits, I am required to receive a proper business invoice that ...

On October 29, 2025, I made a one-night reservation through Booking.com at a property called “a Room in a Shared Apartment in New Cairo, Al-Rehab” (Reservation No: 5940480110). The property is located in the New Cairo area at ****. I paid $28.04 by credit card. After the reservation, I sent a messag...

I booked a stay through Booking.com at Iva's Apartment for October 12–16. During my stay, I encountered threatening and disturbing behavior from the host, and I also discovered that there were mice inside the apartment. This situation caused me serious distress, and I had to complete my stay feeling...

I made a New Year’s reservation through Booking.com for two accommodations in Pristina, Kosovo: “Urban Nest” and “Private Apartments”. Shortly after making my bookings, one of the properties told me that a window had been broken and they would be doing maintenance during those dates, and the other p...

I made a reservation on Booking.com for a property called Apartments Köln in Cologne, Germany, and I paid approximately €991 by credit card for booking number 6539020951. I was supposed to check in on November 8, 2025, at 3:00 PM, but the property staff told me that the previous guest had not checke...

Between September 26–29, 2025, I stayed at Victoria House by Aeria Apartments in a Two-Bedroom Apartment (Booking confirmation no. 5134****36, PIN 3081). During our stay, we experienced a serious heating problem, which especially affected my elderly father, who has a sensitive health condition. Des...

In August 2025, I booked a stay at Delta Hotels by Marriott New York Times Square through Booking.com. The listing clearly stated that no charges would be made before arrival, but $229.11 was withdrawn from my card as a deposit before check-in. When I contacted the hotel, they assured me that this d...

I booked a stay at Cozy Studio at Kukaki in Athens, Greece through Booking.com, for September 29–October 4, 2025. When making the reservation, there was no free-cancellation option. During the booking process, there was a section labeled “Request an Invoice,” so I checked that box assuming I would r...

I booked a hotel room in Udupi, India through Booking.com with the “pay at property” option and no advance payment required. However, the property representative is calling me and asking for an advance payment. There is no mention or instruction about submitting any advance payment in the booking ru...

Between September 23–26, I booked an apartment called Acropolis Sweet House 3 in the Plaka area of Athens through Booking.com (Reservation No: 6836715478). The reservation cost was around ₺15,000. However, starting from September 22, the host completely cut off communication with me, and I was unabl...

I have been scammed by a property advertised on Booking.com, booking number 6046497889 pin 1092. This was not a guesthouse, but instead someone is living permanently at the address, 3* Jarvis Street, Cape Town. I made the booking in July 2025 for 20 September, and during the week of 17 September the...