Booking.com AI Won’t Connect Me to Human Support

I cannot reach a real person at Booking.com because the AI does not understand my issue and will not transfer my call to a human representative. This is the worst customer service experience I have ever had in the travel industry. I cancelled a room, and Booking.com removed the booking from its site but did not cancel it with the property. The property has told me that they will not cancel the reservation unless Booking.com contacts them directly. However, I cannot reach a human representative at Booking.com to resolve this issue. It is frustrating and unacceptable that I cannot speak to a real person when I need help with a booking problem.