Booking.com No-Show Guest Left Me With Financial Loss as Host

I am a host on Booking.com and I manage the property with ID 16243***. I am very upset about how the payment and no‑show process currently works, because it is leaving me financially exposed when guests do not show up. A guest made a reservation for my place about a month ago for a stay starting today. Yesterday, when I contacted him and asked him at least to cancel the booking, he replied that he would not be able to come and also that he was not ready to pay for the accommodation, despite having held the reservation all this time. He then refused to cancel the reservation himself. As a result, I am left with a blocked calendar for this night, a guest who is not coming, and no way to collect any payment. I could not find any phone number or direct support line to resolve this with Booking.com, and I feel unprotected as a host when such situations occur. I am requesting compensation for this lost night, because the reservation prevented me from accepting other guests. In addition, I would like my listing’s settings to be updated so that payments are collected securely in advance and so that I am not left bearing the full loss when a guest is a no‑show or refuses to pay after making a confirmed reservation. I kindly ask you to review this case, support me as a host, and offer a clear and fair solution regarding both this specific loss and the way payments and no‑shows are handled for my property going forward.