On September 24, 2025, I purchased two units of Bepanthol Sensidaily Face and Body Cleansing Gel (200 ml) through the Migros Mion app under Order No: 725413452. Because my skin is very sensitive and dry, I chose this product based on its gentle ingredients. I opened only one of the bottles and used it for about three weeks, applying it in the evenings to remove my makeup.
However, from the very first day of use, I experienced noticeable redness and sensitivity on my cheeks. At first, I thought it might be caused by another product, so I stopped using everything else—but the irritation continued and even got worse. The product was not expired, and its packaging appeared completely normal.
For this reason, I am requesting a refund for both the opened/used product and the unopened one. I have not contacted Bepanthol customer support yet, and I am seeking assistance and a solution with this complaint.
On July 18, I purchased the Estée Lauder Advanced Night Repair Eye Supercharged Gel-Crème from Trendyol, with Estée Lauder as the official seller (Order No: #10362130803). After using the product for three to four days, I started experiencing redness and sensitivity around my eyes. At first, I didn’...
On October 4, 2025, I used Nivea’s Skin Clear Peeling Face Wash Gel for the first time. About five minutes after application, I began to feel a burning sensation around my nose. When I looked in the mirror, I noticed visible redness on my nose and cheeks. I immediately rinsed my face thoroughly with...
I used Bepantol Wound-Healing Gel on my face for the first time just now. Immediately after applying it, I experienced severe burning, redness, and swelling on my skin. I purchased the product from a pharmacy and did not see any warning information regarding such reactions. Due to this adverse expe...
In November 2024, I purchased products from the L'Oréal Paris Bright Reveal series at Migros Mion store. I used the moisturizer and sunscreen, but I did not open the serum. After starting to use the products, I experienced persistent redness and a burning sensation on my face. Initially, I thought t...
I purchased Nivea’s Mattifying Day Cream through Trendyol (Order No: 10535227288) and used it for the first time recently. After applying the cream, I experienced extreme dryness, irritation, and severe itching on my face. The itching was so intense that it caused bleeding in some areas. These sympt...
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