I have been using Bepanthol Moisturizing Eye Drops for about two weeks, and the quality of the dropper is extremely poor. When I try to use the drops, it can take up to two hours for a drop to come out. This makes the product very difficult to use and does not meet my expectations.
I purchased the product from Berrak Pharmacy in Etiler, Istanbul. I will attach the packaging and expiration date images. So far, I have only experienced issues with the dropper—there have been no other problems with the product itself.
I am requesting a replacement for this item.
On September 13, 2025, I purchased Bepanthol Hand and Face Skin Care Cream from Logo Pharmacy. I used the product regularly, morning and evening, for about two weeks. Within a short time, the scent of the cream changed drastically, developing an unpleasant, chemical, sour odor. Additionally, the tex...
I recently purchased a second Bepanthol lip balm stick, expecting the same quality and moisturizing effect as the one I had nearly finished. However, to my surprise and frustration, the second product I received was nothing like the first one. The packaging looked different, and more importantly, th...
A couple of months back, got myself a 400ml Bepanthol body moisturizer cream. Man, that thing stank and messed up my face when I tried it...so, took the product back to the pharmacy, but they didn't give me my money back instead, they told me they'd send it to the company, and I waited for like 2 m...
I took my baby to the hospital because of red bumps on the face, and the doctor prescribed Bepanthol Sensiderm anti-itch cream. After using the cream, the symptoms on my baby’s face became even worse. When I tested it on the arm, similar bumps appeared there as well. This issue began about ten days ...
Hello, on 24.06.2024, I purchased 2 Bioderma Photoderm Spot 150 ml sunscreen creams from Dikmen Ömür Pharmacy. I had bought one of the creams for a friend, but they had gone out of town. When I started using my cream, I noticed a difference in its scent and texture. I took it back to the pharmacy, a...
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