I have been using Bepanthol Moisturizing Eye Drops for about two weeks, and the quality of the dropper is extremely poor. When I try to use the drops, it can take up to two hours for a drop to come out. This makes the product very difficult to use and does not meet my expectations.
I purchased the product from Berrak Pharmacy in Etiler, Istanbul. I will attach the packaging and expiration date images. So far, I have only experienced issues with the dropper—there have been no other problems with the product itself.
I am requesting a replacement for this item.
On September 13, 2025, I purchased Bepanthol Hand and Face Skin Care Cream from Logo Pharmacy. I used the product regularly, morning and evening, for about two weeks. Within a short time, the scent of the cream changed drastically, developing an unpleasant, chemical, sour odor. Additionally, the tex...
I recently purchased a second Bepanthol lip balm stick, expecting the same quality and moisturizing effect as the one I had nearly finished. However, to my surprise and frustration, the second product I received was nothing like the first one. The packaging looked different, and more importantly, th...
Around 15 days ago, I purchased a La Roche-Posay Anthelios Uvmune 400 sunscreen from Dermoeczanem, and received it in Ankara. I have been using this product regularly for the past three years without any issues, but this time I encountered a serious problem. The first time I used it, the product se...
I purchased the Bioderma Photoderm Pediatric Mineral sunscreen for my baby from a site called Kırmızıbeyazz, which is listed as an official retailer on Bioderma’s own website. Unfortunately, what I received is completely unusable. The cream inside the tube is so thick and solid that it won’t come ou...
I've been a loyal user of your Effaclar H Iso-Biome facial cleanser for two years. It's been great for my skin type, and I've always been satisfied with the results. However, my current problem isn't with the product itself, but with its defective packaging. I've purchased this cleanser from both p...
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