I Used Bepanthol Baby Rash Cream but It Made My Baby’s Rash Worse

I bought Bepanthol Baby Diaper Rash Cream from the official Bepanthol seller on Trendyol, expecting the same quality and results I’ve trusted for a long time. But this time, it was a complete disappointment. Not only did the cream fail to prevent my baby’s rash—it actually made it worse. My baby’s skin got even more irritated after applying it, which left me both confused and extremely upset.

This is a product I’ve used before with no issues, so I don’t understand what changed. Is there a new formula? Was this batch faulty? I trusted this brand with my baby’s sensitive skin, and now I’m worried and frustrated.