How can I contact an ASUS service center, and what documents are required for warranty service?

To contact an ASUS service center, it is important to gather all the necessary documents and information in advance to confirm your eligibility for warranty service. Prepare the following:

a receipt or other proof of purchase;

the device’s serial number (found on the case or in the BIOS);

a description of the issue — preferably with photos or videos;

a list of any troubleshooting steps you have already taken.

ASUS service centers accept requests via the hotline, the official website form, or online chat support. Before submitting a request, make sure you are using official ASUS contact channels and not third-party websites.

After registering your request, you will be informed of the nearest authorized service center and the device drop-off procedures. Do not remove the serial number label or open the device case, as this may void the warranty.

When you hand over the device for repair, you will receive a service receipt that allows you to track the repair status.

Proper preparation of documents and a clear description of the issue significantly speed up the warranty repair process and help avoid refusal.