Asus TUF Gaming A16 Comes Back From Repair With a Broken GPU Fan

About 1.5 years ago, I purchased an Asus TUF Gaming A16 Advantage Edition laptop, and I had been experiencing issues like blue screens, random resets, and FPS drops since the very first day. Since I knew the repair process would be difficult, I kept using the device as long as it got the job done, which is why I applied for service late. However, when overheating and sudden shutdown problems increased recently, I opened a service request under warranty through Asus's own website.
On 06/11/2026, I sent the product, along with its original box and my own bubble wrap protective materials, via UPS Turkey to the Teknoser Kağıthane authorized service center. In a very short time — about half a day — I was told the issues had been resolved, and the device was shipped back to me; I received it on 06/15/2026.
However, the device was sent back to me in worse condition than its original state. When I opened the package, I saw that instead of the large bubble wrap I had sent, it was only wrapped in stretch film. The original box had been damaged, with the internal support flaps cut, and one of the screws on the bottom of the laptop was missing.
On the hardware side, the fans started running excessively loud and aggressively even when the device was idle. When I launched a game in Turbo mode, the temperature rose above 100°C, causing the device to shut itself down. When I checked through Armoury Crate, I noticed that the GPU (graphics card) fan, which should normally kick in after around 60°C, was stuck at 0 RPM and not spinning at all. In other words, the GPU fan currently isn't working, and the device is unusable because it can't be cooled properly.
The software-side problems are also continuing. The device keeps throwing errors when it goes into sleep mode, resets itself, and I keep getting blue screen errors. In other words, despite sending it in for service, not only were the old issues not properly resolved, but new faults have been added on top of them.
I specifically explained that I'm taking distance education courses at a university and urgently need this computer for my classes and assignments, and I reported the situation to Asus headquarters about a week ago. Even though I've called every 2–3 days to follow up, the customer representatives just say they're waiting to hear from the service center, and I haven't received any response from the authorized service center in a week.
As of 06/25/2026, I expect clear information and a resolution regarding my device, which is still under warranty. I am requesting that all hardware and software issues with my laptop be permanently resolved and that the device be made to run stably and safely; if this isn't possible, I request that it be replaced with a new product of equivalent specifications.