My product, the Asus Rog Strix G16JUU, encountered a light leakage issue two months ago. I arranged for a courier through UPS Turkey on Monday and delivered the device to the Asus service on Thursday for technical maintenance and keyboard cleaning. Although I expected a thorough inspection and solution, the device was likely tested at the service, and the light leakage was observed as shown below. In the service notes and during conversations with customer service, it was mentioned that this issue is 'chronic' due to the IPS screen. However, the service did not contact us in any way. The only action taken on the device was installing Windows 11.
On October 31, 2023, I purchased an Asus ROG Strix G16 32GB 1TB SSD computer. I sent the computer to technical service for warranty after experiencing a consistent crashing problem. Following an inspection by Asus, it was determined that the repair was not possible, and I was issued a return/exchang...
I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified th...
On May 7, 2023, I initiated a warranty request for my Asus product through customer service. They directed me via email to fill out the necessary information. After completing the form, I received an email the next day indicating that UPS would come to pick up the product from my home. However, the ...
Three months ago, I purchased an MSI Cyborg A13V laptop, and today it suddenly developed light leakage. I tried contacting support via email, but the system stated my email couldn’t be recognized. I also called customer service, but no one answered. I paid a significant amount for this device, and ...
I have an Asus TUF gaming monitor, and the screen is acting up. It's showing stripes and becoming unusable whenever it detects certain colors. I submitted a repair request on the Asus website, and they approved it. After getting approved on December 4th, I followed their instructions and packed the ...
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