I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues. The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned back on again. I called customer service multiple times. They made me try various procedures, but none of them worked. I wanted to send it in for warranty service, and they told me I had to create a service request. I did, but no one called or came. I said I would send it myself, but they said it wasn't possible because they had no shipping agreement, and the cost would come out of my pocket. So how am I supposed to send this computer for warranty service? Can someone please give me an answer? It's been months. I create a request, I call customer service, and they say, "We deleted the request, apply again." I apply again, and then they say, "You already have a request, we cannot process a new one." I have never seen such an irresponsible and terrible company in my life. I will file complaints with every institution and on every platform. I will tell everyone to stay away from Asus. I have realized that Asus is nothing but regret.
I purchased an Asus Vivobook with 8GB RAM, 512GB SSD, and a 15.6-inch screen, expecting reliable performance—especially when it came to battery life. Unfortunately, the battery is nowhere near what was advertised or expected from a laptop in this range. When fully charged at 100%, the battery initi...
I bought an Asus VivoBook 15 laptop from Amazon on December 7. After using it for a few days, I noticed it wouldn’t charge, so I opened a service request on December 12. After waiting four days for UPS to pick up the package, I contacted them and found out that Asus hadn’t notified the courier. Afte...
Ever since I bought the Asus VivoBook, it’s been impossible to use. The computer feels like it’s second-hand or even fourth-hand. But I bought it brand new. There’s a wind-like noise when charging and during normal use, the battery drains quickly, and it has trouble connecting to the internet. The ₺...
I purchased an Asus Zenbook ux325ea/kg230t laptop from the Media Markt online store. Over time, I began experiencing performance and overheating issues with the laptop. It is incomprehensible to face such problems while only using a web browser and Zoom. I encountered performance issues with this la...
I am very unhappy with my Asus ProArt Display PA27AC monitor purchase. I couldn't get any display when connecting it to my computer since the day I got it. When I connected the computer to a TV, however, I got a clear display, indicating that the problem is with the monitor itself. It's worth noting...
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