Asus Lost My SSD During Service And Ignored My Complaint

On October 20, we delivered our brand-new Asus notebook, which was under warranty, to the Asus Infocom service center in Istanbul for an SSD upgrade. The service did not return the original SSD that was inside the computer and later claimed that it was lost during their relocation process. Despite contacting Asus customer service 3–4 times, we were only told that “the issue is under review and we will get back to you,” yet no solution has been provided. Customer service responses have been very slow and unhelpful, even though the service center admitted the fault was theirs. We request a replacement for the lost SSD. Moreover, after the new SSD was installed, a RAM error appeared on the computer. We attempted to return the device, but since we no longer had the original SSD, the return process was rejected, and the return period expired during this time. We have suffered both financial and time-related losses. We urgently request a resolution and the replacement of the lost SSD. Additionally, the computer containing the newly installed 2 TB SSD is currently at the KVK service center for repair. Since the original SSD was not returned and the return period expired, we could not reinstall it or return the device to the seller, which caused a second issue—we had to send a brand-new computer for repair. Our requested solutions are: 1) locate or replace the lost 1 TB SSD, and 2) repair the computer with the 2 TB SSD at KVK Service or have Asus replace it if it is faulty.