ASUS Damaged My Monitor, Lied About Inspection, Returned It Worse

I own an ASUS monitor. One night, after a power outage or voltage fluctuation, I noticed damage on the screen. I believe it was caused by a short circuit. As a result, six pixels appeared damaged—three on the left and three on the right, positioned side by side. Just above those pixels, there was a slight bulge you could feel with your finger, like something had burst internally. I brought the monitor to the ASUS technical service. At the reception, the staff tried to scratch the area with a fingernail—nothing came off. This proved the issue wasn't from external damage. Still, the service team returned the monitor without even opening it and said it was “user error” based only on surface inspection. When I called ASUS support, I was told the inside had been examined. However, the technician who handed the device back told me, “ASUS told us not to open the device if there’s visible external damage.” These are two completely different statements. Which one is true? Worse yet, when I got the monitor back, the bulge was gone. I don't know if they scraped it off or cut it out, but the area is now bright white. It looks even worse than before. Also, the back of the monitor had new scratches that weren’t there when I sent it in. When I questioned the service manager, he said, “Take the device and send it yourself to ASUS headquarters.” I called ASUS again—they said such a process doesn’t exist, and they couldn’t help me. Support later told me they sent a message to the headquarters, and I should wait. I waited days. No one got back to me. When I called again, the support agent said, “You've already been contacted.” That’s false. I never received a call, message, or email. Then she said, “The service already told you the product was returned that way. There’s nothing we can do.” 📌 Summary: – Contradictory statements from ASUS support and service – Device was not opened or properly inspected – It was returned in worse condition – ASUS refused responsibility 🎯 My Request: A proper internal inspection, acknowledgment of the damage caused during service, and repair or replacement under warranty. If ignored, I will report this to the Consumer Arbitration Board and share it publicly.