I purchased an ASUS TUF 16 Gaming laptop approximately three weeks ago. After a short period of use, the screen suddenly went black and stopped functioning. I then sent the device to ASUS using their contracted courier, DHL, together with its original box and invoice. A few days later, ASUS contacted me and claimed that the back of the laptop had small dents and scratches. I clearly stated that I did not send the product in such a condition. ASUS then informed me that they would return the device to me, and that I should refuse delivery and request a damage report from DHL so that the device could be sent back to ASUS and the repair process could begin. However, when the package arrived, there was no damage at all on the box. When I opened it, the alleged defects were also not present on the laptop. Even so, I tried to follow ASUS’ instructions, but DHL informed me that they cannot prepare a damage report if the box shows no signs of damage. When I contacted ASUS again and explained the situation, I was told that nothing could be done. This is unacceptable. It appears that ASUS is doing everything possible to avoid repairing a laptop that I have only used for three weeks. I will be filing a complaint both with the Consumer Arbitration Board in Turkey and with ASUS Global Headquarters. I trusted the ASUS brand when purchasing this laptop, but now I regret not choosing my previous brand, Dell.
My monitor, which I delivered to UPS cargo, was broken in the cargo and they do not cover my damage. When I called customer services, they said "I should file a lawsuit". I applied to the Consumer Arbitration Committee and they asked me to file a lawsuit. If you do not solve my problem, I will have ...
I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified th...
I have an Asus TUF gaming monitor, and the screen is acting up. It's showing stripes and becoming unusable whenever it detects certain colors. I submitted a repair request on the Asus website, and they approved it. After getting approved on December 4th, I followed their instructions and packed the ...
I entrusted UPS to deliver my Asus monitor for service, but it arrived completely shattered. Upon reporting the issue, UPS customer service was dismissive, even suggesting I "take it to court" rather than offering any assistance. I've filed a complaint with the Consumer Arbitration Committee, and I’...
I bought an Asus VivoBook 15 laptop from Amazon on December 7. After using it for a few days, I noticed it wouldn’t charge, so I opened a service request on December 12. After waiting four days for UPS to pick up the package, I contacted them and found out that Asus hadn’t notified the courier. Afte...
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