Asus Refuses Warranty Repair And Misreports Device Condition

I purchased an ASUS TUF 16 Gaming laptop approximately three weeks ago. After a short period of use, the screen suddenly went black and stopped functioning. I then sent the device to ASUS using their contracted courier, DHL, together with its original box and invoice. A few days later, ASUS contacted me and claimed that the back of the laptop had small dents and scratches. I clearly stated that I did not send the product in such a condition. ASUS then informed me that they would return the device to me, and that I should refuse delivery and request a damage report from DHL so that the device could be sent back to ASUS and the repair process could begin. However, when the package arrived, there was no damage at all on the box. When I opened it, the alleged defects were also not present on the laptop. Even so, I tried to follow ASUS’ instructions, but DHL informed me that they cannot prepare a damage report if the box shows no signs of damage. When I contacted ASUS again and explained the situation, I was told that nothing could be done. This is unacceptable. It appears that ASUS is doing everything possible to avoid repairing a laptop that I have only used for three weeks. I will be filing a complaint both with the Consumer Arbitration Board in Turkey and with ASUS Global Headquarters. I trusted the ASUS brand when purchasing this laptop, but now I regret not choosing my previous brand, Dell.