Asus Ignored My ROG Azoth Refund and ROG Campaign Issue
I purchased an Asus ROG Azoth keyboard from an Asus-authorized online dealer about one and a half years ago. Despite having a service report, I have not been able to receive a refund for 1.5 years. The company from which I bought the product has gone bankrupt, and because of this I was directed to Asus. However, Asus Turkey tells me to contact the seller and leaves me in the middle of the process instead of taking responsibility for a product of its own brand. In addition, I bought an Asus Thor P3 1200W power supply from an Asus-authorized online dealer about a week ago. I later realized that this product was not included in the Asus ROG equipment promotion and I feel victimized by this situation. When I contacted Asus, I only received an unsincere e-mail stating that the product was not included in the campaign and that there was nothing to do, without any compensatory solution. For the Asus ROG Azoth keyboard, I request either a refund or that my problem with the keyboard be resolved in a way that does not cause further loss of time and victimization. For the Asus Thor P3 1200W power supply, I do not demand any payment, but I expect Asus to offer a fair and compensatory solution within the scope of the ROG campaign or in another equivalent way. I kindly ask Asus Turkey to take responsibility, to reconsider my case and to resolve both issues in a customer-oriented and constructive manner.
Progress
I applied for Asus Turkey's 1000 TL refund campaign on 30.03.2026. Despite fulfilling the campaign requirements and completing the entire process correctly, more than three months have passed and the 1000 TL refund has still not been paid to me.
During this period I have contacted Asus repeatedly via both email and phone. Each time I was stalled with promises of “as soon as possible,” record updates were made, but no concrete solution or result was produced. No definite date was given, and I have not received a satisfactory explanation for why the refund has not been made.
I demand that the cause of this three‑month delay be clarified, that the 1000 TL be deposited into my account without further delay, and that my grievance be resolved.
I thank the Asus US team and Mr. Erol from Penta service for their help. They quickly resolved my refund issue, which had lasted 1.5 years, sent a better high‑end keyboard, and made me happy. Thank you very much.
