ASUS Disappointment! This is NOT Customer Service! I purchased a device on August 20, 2024, and had to send it to service on March 10, 2025, due to a keyboard issue. They replaced the keyboard, but the very next day, the same problem occurred again! However, they refused to replace the device, claiming that the 6-month period had exceeded by 18 days. Is this what ASUS calls customer satisfaction? The issue is clearly unresolved, yet they hide behind warranty policies and leave the customer stranded. I am extremely dissatisfied with ASUS and their customer service! They have completely failed in customer support! I will NEVER buy or recommend an ASUS product again! With this kind of irresponsibility, they will continue to lose customers!
On October 31, 2023, I purchased an Asus ROG Strix G16 32GB 1TB SSD computer. I sent the computer to technical service for warranty after experiencing a consistent crashing problem. Following an inspection by Asus, it was determined that the repair was not possible, and I was issued a return/exchang...
I purchased an Asus ROG Flow Z13 last year, and within a year, I've had to send it in for service twice due to the same issue. The device's keyboard detaches to function as a tablet, but the connection points between the device and the keyboard have become oxidized due to excessive heat. The first t...
I purchased the Asus G513QM HQ358T Gaming laptop (Serial No: M8NRKD038902339) in 2022, expecting high quality and long-term performance. I specifically chose Asus, paying a significant amount, because I trusted the brand for professional design work. Unfortunately, from the day I bought it, it has b...
I bought an Asus VivoBook 15 laptop from Amazon on December 7. After using it for a few days, I noticed it wouldn’t charge, so I opened a service request on December 12. After waiting four days for UPS to pick up the package, I contacted them and found out that Asus hadn’t notified the courier. Afte...
The repair service of Asus really let me down and it was super frustrating. I checked the website, but there were no updates on my repair status. I ended up having to call customer service 4 to 5 times just to get a simple answer that my product was still being tested. So, just under a day later, I ...
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