I was using my AliExpress account to generate income by earning commissions. Since December 29–30, 2025, my account has been frozen, and I am unable to withdraw my funds. The system states that my credit score must be 100, but mine is currently 80, so I cannot complete a withdrawal.
When I contacted AliExpress support, they repeated the same information — that I cannot withdraw my funds unless my credit score reaches 100. They also told me that in order to increase my score, I would need to place very high-value orders. At the moment, I have approximately $7,520 stuck inside my account, and I cannot access it. This situation is causing me serious financial hardship.
I am also an earthquake survivor, and my home was destroyed, so I am already going through a very difficult time. I urgently need access to this money. I believe it is unfair that users are prevented from withdrawing their own funds because of a credit score requirement.
I request a full review of my account, that my grievance be resolved, and that the $7,520 currently held in my account be paid out to me as soon as possible.
I suffered a serious financial loss due to an incident on Aliexpress and, unable to find anyone to address it, I want to share the situation in detail here. On November 29–30, I corresponded via Telegram with individuals who pretended to be associated with Aliexpress, and following their instructions I made a total EFT of 322,600 TRY from my Kuveyt Türk account to an IBAN belonging to a person named Abdullah Yavuz. These transactions were carried out not through Aliexpress’s official payment system, but using the IBAN information provided by these individuals.
After making the payments I realized I had been scammed. I then tried to get support through the Aliexpress app, explained the situation, but received no response. Shortly thereafter my Aliexpress account was frozen, and I am currently unable to log in, access the support section, or view my transaction history.
I request that Aliexpress urgently help by identifying the individuals who used the Aliexpress name to mislead people and collect money via IBAN, conduct the necessary investigations, and refund the 322,600 TRY I paid. I also want to be informed why my account was frozen and have my access restored. I ask that the seriousness of this grievance be taken into account and that I receive a written response regarding the process.
There is a balance of 322,600 TL in the wallet on my Aliexpress account; however, my account has been frozen since November 30. Although my balance is visible, I cannot use or withdraw this money because my access to my account is restricted.
I could not speak to anyone regarding the issue since I could not find a direct phone number or a clear communication channel to reach Aliexpress customer service, and I have not received any explanation as to why my account was frozen. Blocking such a large amount without any notification has put me in a very difficult situation both financially and emotionally.
I urgently request that my account be reopened, the block on the 322,600 TL in my wallet balance be lifted, and that I be granted immediate access to my money. I also want to be informed in writing and clearly about the reason why my account was frozen.
There is a balance of 322,600 TL in the wallet on my Aliexpress account; however, my account has been frozen since November 30. Although my balance is visible, I cannot use or withdraw this money because my access to my account is restricted.
I have not been able to contact anyone regarding this issue because I could not find a direct phone number or a clear communication channel to reach Aliexpress customer service, and I have not received any explanation as to why my account was frozen. Blocking such a large amount of balance without any notification has put me in a very difficult situation both financially and emotionally.
I urgently request that my account be reopened, the block on the 322,600 TL in my wallet balance be lifted, and my access to my money be restored immediately. I also want to be informed in writing and clearly about the reason why my account was frozen.
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