AliExpress Refund Approved but $46 Still Not Received

On June 6, 2026, I purchased a diesel fuel shut-off part called “24V Fuel Shut Off Stop Solenoid” through AliExpress for $46. At the time of purchase, I was told that the product would be delivered to me within two months at the latest. However, that period has passed, and I never received the product.

After the product failed to arrive, I opened a refund request through AliExpress on August 8, 2026. Following its review, AliExpress customer support repeatedly informed me in writing that my refund had been approved and that the $46 payment had been refunded to my credit card, and they therefore told me to contact my bank. Even though I reported the issue to them four or five times through the app and messages, I received the same standard response each time: “The refund has been issued. Please contact your bank.” As of today, however, no refund has been credited to my account.

My AliExpress account is registered under the name Veli S****. The relevant orders and transaction details can also be verified through screenshots. Although the product was never delivered to me, months have passed and I still have not received a refund for the amount I paid.

I am experiencing a serious grievance because the product was never delivered and, despite AliExpress claiming that the refund was issued, no payment has been credited to my bank account. I request that AliExpress ensure the $46 payment is actually released from its system and immediately and fully refunded to my credit card, and that I receive a clear written explanation regarding what happened to my refund.