AliExpress Card Charged but Order Not Found – Resolution Request
On 22/07/2026 an amount of 122,03 EUR was charged to my card by “ALIEXPRESSCOM Luxembourg” (card ending 1298, POS code 5310). However, I did not receive any order confirmation in my email (e.syriopo***@gmail.com) and no order was created in my AliExpress account. I was expecting that, after the successful payment, my order would be normally created and confirmed by email, but this has not happened. At this stage I have not yet contacted AliExpress customer service or my bank, because I would first like to receive a clear response through this complaint. I kindly request that AliExpress locate this transaction, create and attach the missing order to my AliExpress account and email address, or otherwise provide a clear solution so that I am not left charged without an active order.
