I received a failed payment warning on Aliexpress, money was deducted, but my order isn't confirmed or showing up. What steps should I take to resolve this?

I spent $1,006, or approximately ₺43,000 on AliExpress. I made this purchase using the link the seller sent me. The money was withdrawn from my bank account. I contacted the bank, and they confirmed this, and I have the official receipt. However, due to a problem with the AliExpress app, it appears ...

On July 19, 2025, I placed an order through AliExpress with the MK Magic store and paid ₺2218.57 for a hearing aid (Order Number: 1114561399365159). My bank confirms the payment was processed successfully, and the money was withdrawn from my account. However, my order does not appear under the “My O...

I placed an order for a Xiaomi charger on AliExpress, using my mother’s debit card. On the first try, the payment failed. On the second attempt, it successfully charged ₺280, but I didn’t receive any confirmation or order number. Thinking the payment hadn’t gone through, I tried a third time, which ...

I am extremely frustrated with AliExpress. On April 12, 2025, I placed an order for a toy train, with the transaction listed as 1421CO/AliExpress, totaling ₺426.44. The payment was successfully deducted from my card, but my order completely vanished from my account — it shows as deleted, and I have ...

I started this business with the hope of earning money by taking orders from Aliexpress. I completed all the given order tasks, and a total of $9,687.377 accumulated in my account. When I wanted to withdraw the money, I was informed that due to the high amount, verification was needed, and I had to ...

I have been struggling with the AliExpress app for a week now. I am trying to order a product from China, but every time I add the item to my cart and proceed to the payment stage, an error message appears, indicating that there is an issue with the transaction. Unfortunately, the payment does not g...

I'm experiencing a perplexing problem - even though I've made a payment, my order is not appearing in the orders section of my account. After logging in with my *****[email protected] account on AliExpress's website, I successfully placed and paid for an order on 01/05/2024. However, I am unable to ...

today I tried to buy something on Aliexpress. It was December 22, 2023. But guess what? I ran into a problem with my account security when I was trying to pay for the item - the order didn't get confirmed, and they went ahead and marked it as closed. But guess what? They still deducted the money fro...

The payment for my AliExpress purchase was immediately taken out of my account after I made the order on December 9, 2023 yet, for some reason, security concerns led to the order's closure, I have no idea what security concerns they had as the customer I had already paid for the order. anyway, regar...

I bought something on AliExpress on October 16, 2023, and unfortunately, Yapi Kredi charged my account twice for the same amount. Yapi Kredi told me that they put a hold on the money because of this transaction. I need a refund for the amount that was charged twice, and I need it urgently. I'm reall...

When I tried to buy something on AliExpress, I ran into a big problem. Even though the system showed me an error message saying that my payment couldn't be processed, it still took $1 from my account twice. This is wrong. Even one unauthorized charge is against the law, and in this case, $2 was take...

recently encountered a frustrating issue while trying to place an order on AliExpress. As I was buying it, the system was "Can't process your order!"  The order didn't go through and my payment got charged twice in a row! The thing that's really bugging me is that there's no way to just talk to AliE...

Hi, I want to talk about a problem I'm having with an order I made on AliExpress. The order number is 8166116393762936, but AliExpress says that the order was canceled because of a security problem. But the company still took money out of my account, even though the order was canceled. Now, I need a...