I've encountered unexpected additional costs, such as customs duties and shipping fees, for the product I purchased on AliExpress.How can I deal with unexpected costs?

I purchased a door lock on AliExpress under order number 1115717765255449, paying $120 by credit card. However, the product was stuck in customs, and I was asked to pay additional fees nearly four times the product’s cost to complete the customs process. Because of that, I decided not to accept the ...

I purchased an electronic Strong milling machine from AliExpress and paid ₺3,200 for it via credit card. However, more than two weeks after placing my order, I received a phone call today from someone claiming that the product was being held at customs and that I needed to pay an additional ₺3,300 t...

AliExpress is applying excessive taxation on orders shipped to Turkey, far beyond the official rate set by the government. As per Turkish regulations, the standard tax on imported goods is around 60%, yet AliExpress is charging over 120% in taxes on many items. This is not just confusing—it feels ex...

I recently purchased three items from AliExpress, and I now want to cancel one of them because it is marked as a customs-restricted item and is too expensive to risk importing. Previously, there was a visible “Cancel Order” option available on the order page, but this time, that option has disappear...

I ordered a Toyota Corolla 2020 headlight delay module from AliExpress for $49, but due to the new €30 customs law, I can’t receive my package. This product is not available in Turkey, so I have no alternative way to purchase it. If this item were sold in Turkey, I would gladly pay ₺3,000, but it s...

In December, I purchased a few items from the AliExpress shopping site. One of them was an OCHSTIN men's wristwatch from a store called OCH Boutique Store, and the other was a 16 TB Xiaomi flash drive from Super Factory Digitaling Store. The watch's back cover is defective and won’t close properly. ...

After waiting over two months, I finally received my order from Aliexpress, only to find it had been held up in customs and arrived with the package already opened. Throughout this time, I received little to no support. Aliexpress claimed the customs delay was a “local issue” and not their responsib...

I recently ordered two indoor cameras from Aliexpress, but it now appears they’re being returned due to a customs issue. I’m confused and frustrated, as all my details—address, identification number, and contact information—are completely accurate and up to date. I’ve shopped with Aliexpress before ...

After placing my AliExpress order, I waited for a couple of weeks. When I checked the order status again, the product appeared as out of stock. I canceled the order for a refund, but since the products were sourced from abroad, we had to pay customs fees that exceeded the product's price. Unfortunat...

I paid for a snoring device with my bank card on 10.07.2024. However, when I checked the shipment status today, 26.07.2024, I noticed that I am being asked for a second payment due to a currency exchange rate change. My product has not been shipped yet, even though I have already made the payment. T...

I received a message from AliExpress stating that my order has been held by customs. I didn't place any orders. When I contacted the sender, they claimed it was a gift, but I need to pay a hefty fee in taxes to receive it. I also got a call from customs confirming that my item is indeed held there. ...

On January 25, 2023, I purchased an item from Aliexpress, only to discover it was held in customs due to a 5-item import limit. Here's the problem: The product hasn't been returned to the seller. It hasn't been released to me the following month. I can't even track the package anymore. This situat...

I purchased five items from AliExpress and received a notification that my order was being held in customs due to exceeding the limit for personal imports. Upon attempting to initiate a return for the items, I discovered that my orders had mysteriously vanished. I'm sorry, but this is not acceptabl...

On January 8th, 2024, I placed an order for 7 products on AliExpress. AliExpress warned me that I could only order 5 products at a time, yet I was still able to place the order and pay for all 7 goods, including taxes and delivery. When the box arrived, customs took two of the products because I ha...

Hello, my cargo got stuck at customs due to the 5-item limitation. However, I only ordered 5 products in February, but the cargo that reached customs contained 6 items. There seems to be a problem here. I request the return of the extra product and ask AliExpress to resolve this dispute. I need guid...

I made the customs payment during the payment process for the order I placed on the Aliexpres website (order number: 3027618456486214), but when the cargo arrived in Turkey, I was met with the response that it was seized by customs. I reported the situation to Aliexpres and was told that you would c...

I entered the e-commerce site Ali Expres. I selected and reserved a number of products from the catalog (basket) and a table of amounts appeared...For personal shopping from abroad to our country, the State has announced that it will impose a Gust duty from € 150.01. The tax digit was added. Domesti...

I've been an AliExpress customer for years, and I've noticed a significant decline in their service. In the past, I received products without any issues, but now it's a different story. They no longer accept returns, and when I've tried, they always find excuses to avoid it. Recently, I placed an or...

I recently tried AliExpress in the hopes of taking advantage of their offer to bring in five items per month without paying any customs duty. I ordered four items in September, three on September 5th, and one on September 11th. However, only one of these orders has arrived at my door, and the other ...

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On July 27th, I placed an order on AliExpress (Order No: 3024290172381052), and to my surprise, there was no customs inspection as promised. Concerned, I immediately contacted both the seller and AliExpress, explaining that I needed to return the product because of this problem. However, AliExpress ...

When shopping on AliExpress, it's crucial to be aware of a key issue. The platform accepts more than five orders per month, but here's the catch: on the last day of the month, they initiate customs clearance for all orders surpassing this limit. This results in them demanding extra fees for these or...

I ordered from Aliexpres, my order did not come, we had the right to order 5 products per month, but they did not notify this in any way before, now I ordered 5. 000 liras of my order is stuck in customs waiting for me to resolve this victimization of aliexpress I want my order to be refunded if the...

I'm devastated! Customs seized three of my Aliexpress packages due to monthly package limits. No one warned me about exceeding any limits, and now they demand extra fees for release. Is this fair? Who will compensate me for my distress? I can't receive the products, and I can't even get a refund. Pl...

the products I purchased from AliExpress, none of which were delivered despite being charged approximately 3500 TL, including customs tax. Upon arriving in Turkey, I had to talk to an individual claiming to be an AliExpress customs broker. They demanded $650, inclusive of all fees, to release the pr...

I have paid for AliExpress Standard Shipping and the duty fee for my order, ensuring compliance with Turkish customs laws. According to TR Customs law, the maximum order price is 150€, and the quantity of goods does not exceed limits for personal use. There have been no changes to this law in the cu...