I placed an order on AliExpress on January 1 for delivery to Gravina in Puglia, Italy. The shipment was handled by Imile under tracking number 6010226304239. Although I never received the package, Imile marked the order as delivered on January 12 at 12:29 PM.
After noticing the “delivered” status, I contacted customer service and was told that the package had been delivered, even though nothing was received at my address. I have not been provided with any proof of delivery or a clear explanation of where the parcel was allegedly left.
I am requesting that a thorough investigation be conducted into the courier and the delivery process for this shipment. I also request that my refund be processed, as I paid for an item that never arrived despite being marked as delivered in the system.
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
I placed an order on AliExpress (ID: 3045010656308625) on November 19, which was supposed to be delivered by November 29. They stated that a refund option would be available if the delivery didn’t occur. On November 27, I was informed the item was shipped with the tracking number 0034043462504911328...
When I checked my AliExpress app, it claimed that my package was successfully delivered. However, when I contacted the courier, they told me that the package never even arrived at the post office. Naturally, I tried to dispute this, but AliExpress only responds in English, and even when I tried usi...
I placed an order on Aliexpress, but it was marked as delivered even though I never received it. I contacted the seller, and their response was unhelpful. When I followed up with PTT, they also claimed it was delivered, but the name, surname, and address listed were completely different from mine. ...
On July 25, 2025, I placed an order on AliExpress through the Shop1103307936 store for a smartwatch (Order No: 1114631699443877). The total cost was $57.62, which I paid in full at the time of purchase. It has now been over one month, and my order has still not been delivered. The tracking informat...
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