I started a dispute on AliExpress but no solution has been provided yet, how can I resolve dispute problems?

AliExpress provides a structured dispute resolution process aimed at safeguarding the interests of both buyers and sellers involved in transactions. This process, on average, spans a duration of 7 to 15 days to address and settle disputes effectively. If the dispute you started has passed this time span, you can contact the customer support to see what the problem might be. Should a dispute persist beyond the initial 15-day window, buyers have the option to elevate the matter to AliExpress customer support. This additional step is designed to provide further assistance in resolving the issue, and AliExpress typically endeavors to conclude these escalated disputes within 7 days. In cases where neither the initial dispute resolution nor the involvement of AliExpress customer support leads to a satisfactory resolution, buyers retain the option to lodge a formal complaint on online platforms like Xolvie, Aliexpress social media contacts or any other legal authority.