I started a dispute on AliExpress but no solution has been provided yet, how can I resolve dispute problems?

I purchased a camera accessory on AliExpress under order number 1117280491534363. Today, I submitted a return request through the system, but the seller told me that the shipping cost was too high and asked whether I could sell the product to someone else in Turkey instead. They attempted to push me...

On October 22, I was contacted by individuals posing as AliExpress administrators regarding order number 1980916545465405440. I made a total payment of $1,071 via EFT bank transfer to two different accounts under the name K** A******. Each time, I was told to create a new order and make another paym...

On September 12, 2025, I purchased a Xiaomi Wi-Fi Signal Booster from AliExpress (Order No: 1115565928489560). When the product arrived, I discovered that it did not work at all, so I immediately submitted a return request. However, the seller rejected my request, and AliExpress ruled in favor of th...

I purchased a Khons 22KW charging unit from AliExpress, and after just 7 months of use, it stopped working completely. When I originally bought the product, the seller clearly stated it came with a 2-year warranty. As soon as the issue occurred, I contacted the seller and explained the situation. Bu...

I purchased a Khons brand car charger from AliExpress, and the listing clearly stated that it came with a 2-year warranty and technical support. However, after just 10 months, the charger stopped working. I reached out to both the seller and AliExpress, explaining the issue and requesting a replace...

AliExpress is a fraudulent platform that I strongly recommend everyone avoid. I received a used and defective product. When I requested a refund, I was instructed to send the item back to the seller, but the address provided was nonexistent. The post office confirmed that such an address does not ex...

I ordered a product from Aliexpress 4 months ago, but it never arrived. Despite no proof of delivery, Aliexpress has yet to issue my refund. When I requested a refund, instead of resolving the issue, they resent the product without my consent, which I no longer need. This delay and lack of attentio...

I want to share my experience with AliExpress to guide others. If your order arrives without issues—correct product, no damage, and it makes it past PTT Kargo—then you’re fine. But if your item is damaged, faulty, or not what you ordered, that’s when the real nightmare begins. AliExpress's so-called...

The fishing gear I ordered from AliExpress got stuck at customs. I contacted the seller, and they said, "Contact your own customs office." Why should I have to deal with this? Shouldn't the system already know if the item will pass customs or not? They make me place the order, and then say, "You fig...

I purchased a product from Aliexpress over a month ago, but it couldn’t clear customs. I requested a refund, but they’ve only promised to return the product price, not the customs tax. Even this partial refund hasn’t been processed, and the status has remained “under review” for an entire month. Ho...

I purchased a car part from AliExpress, but the seller refused to ship it to Turkey, claiming the item is not eligible for delivery. I requested a refund, but the status remains "under negotiation," and I still haven’t received my money back. To make matters worse, there is no phone number to conta...

I purchased a pair of Kuromi-themed shoes for my daughter on Aliexpress, but they were too small. When I tried to return them, they asked for proof of the size issue, which makes no sense. How am I supposed to prove that the shoes don’t fit? Despite opening multiple requests and contacting customer ...

I bought something on Aliexpress and now wish to have it returned, but they are not offering any shipping details for that. Language problems also make customer service useless for me. They are not refunding the tax, shipping charges, or even the product's price itself. Furthermore, the vendors are ...

On August 5, 2024, I purchased a pair of shoes from AliExpress with order number 1106903907736693. I ordered my usual shoe size, but when they arrived, the shoes were uncomfortably tight. I decided to return them, but AliExpress refused to accept my return. Each time I contacted customer service, th...

I placed an order on AliExpress (order number: 3039875453184964) on August 16, 2024, and the tracking number is 2710149709402. My package reached customs on August 26, 2024, and since then, it has been held there without any updates or resolution. I opened a dispute with AliExpress the same day, but...

I purchased a Votol-EM100 GTS 72360S driver from AliExpress. When I took it to an e-bike service for installation, they informed me that the product was defective. AliExpress customer service requested photos and videos as proof of the issue. Despite multiple submissions, including photos and videos...

I am complaining about order number 3037068916899382. I requested a bonus refund to buy from another seller because Lenovo didn't ship the product. They promised a bonus refund but never gave it to me. Now, when I ask again, they tell me to talk to the seller. To add to my frustration, the agent sen...

First of all, hello. I ordered tires from Aliexpress. They appeared to be good in the photos, and the description stated that they were suitable for road bikes. However, upon receiving them, the product did not meet my expectations and significantly slowed down my bike. The first order was placed on...

I bought something from AliExpress, and apparently, it got seized during customs clearance. Unfortunately, we are unable to issue a refund or payment at this time. I've made multiple attempts to reach out to them through email and the seller, but unfortunately, I haven't received any response. I'm l...

The product I bought from AliExpress got confiscated during customs clearance. There will be no refund or payment issued. I reached out to them via email and tried contacting the seller, but unfortunately, I didn't receive any response. I'm seeking guidance on where to seek assistance. Unfortunately...

The children's drone melted in the plastic holding the motors in the first 5 minutes of the flight on Christmas. They accepted the refund, but I had to send the goods back at my own expense, which they will return to him, they wrote me the address where to send them. The manufacturer in China refuse...

Hello, my cargo got stuck at customs due to the 5-item limitation. However, I only ordered 5 products in February, but the cargo that reached customs contained 6 items. There seems to be a problem here. I request the return of the extra product and ask AliExpress to resolve this dispute. I need guid...

On November 3, 2023, I ordered an original high-speed M2 NVMe SSD 1TB 2TB 4TB SSD drive internal SSD M.2 PCIe 4.0x4 hard disk for laptop desktop PS5 PS4 4TB 990PRO product from AliExpress. I ordered this product because it was supposed to be an original Samsung brand with read speeds of 7500 MB and ...

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I made the customs payment during the payment process for the order I placed on the Aliexpres website (order number: 3027618456486214), but when the cargo arrived in Turkey, I was met with the response that it was seized by customs. I reported the situation to Aliexpres and was told that you would c...

I've had a terrible experience with my AliExpress shipments—three packages in a row have been held up in customs! Order number 2710119995736 went through smoothly without any customs problems, but they are insisting otherwise. I bought various items, and I absolutely won't tolerate this unfair treat...