My products from AliExpress arrived wrong, incomplete and some were broken, what can I do?

On 25.11.2025, I ordered 2 sets—meaning a total of 20 pieces—of the chainsaw carburetor adjustment keys that were shown as a 10-piece set on the seller’s page on AliExpress. However, when my package arrived, I saw that only 1 piece from each set was sent, totaling just 2 pieces. Even though the list...

On October 9, 2025, I ordered a product called “Ultra Quiet Water Pump Mini DC12V/24V” from AliExpress (Order No: 1116375449237750). When I received the package on October 26, 2025, it contained only a 24V adapter, and the actual pump was missing from the shipment. I contacted AliExpress customer s...

The product I purchased through the AliExpress app arrived defective. I spent hours trying to submit a return request through the returns menu but couldn’t complete it. After several days of messages and procedural back-and-forth, the seller informed me that I could return the item and that I would ...

I purchased a 3D-printed superhero figure from the Asoxin Store on AliExpress. I had previously bought another character without issues, but this time the figure I received has a serious defect in its arms. The arms do not stay attached in their sockets; they keep falling off and won’t stay in place...

On September 8, 2025, I ordered a fuel cap lock motor for my Peugeot 407 (2008 model) through AliExpress, paying around ₺1,200. When the product arrived, I discovered that it did not fit my car’s socket and could not be used. I immediately submitted a return request, but for the past four days, my r...

I placed an order on AliExpress for shoes, a jacket, and a shirt. The delivery was promised for June 5 or 6, but my package didn’t arrive until June 10. That delay was just the beginning of the problem. When the items finally arrived, I was shocked at how cheap and low-quality they were. Nothing lo...

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I am very disappointed with AliExpress customer service. I received the wrong item (a ring instead of the cat brooches I ordered), and despite providing clear photos and evidence, my complaints were ignored or rejected. The packaging even had the correct description, but the wrong product was inside...

On May 12, 2025, I ordered a memory card from AliExpress. About 15 days later, I received the package—only to find that the seller had sent a USB flash drive instead. When I contacted AliExpress customer service, communication was nearly impossible. They were using a poor translation tool, respondin...

I placed an order on AliExpress for a two-piece outfit, clearly listed as a matching set. However, what I received was a completely unrelated single top—a plain, solid-colored item that looks nothing like what I ordered. Naturally, I want to cancel the order and get a refund, but trying to reach su...

I made my first-ever purchase on AliExpress, ordering a tracksuit set for ages 4–6, but what I received was clearly labeled for ages 12–14. It’s completely unusable for my child, and I followed all the proper steps to report the issue. I submitted photo evidence, and AliExpress admitted the mistake ...

I ordered a tracksuit featuring my child’s favorite character from AliExpress, and the total cost, including shipping, came to around ₺1400. Unfortunately, the item that arrived was far below expectations—poor quality and not at all as described. During the return process, AliExpress customer servi...

I ordered a cordless vacuum cleaner from AliExpress, carefully checking all the photos and videos before purchasing. But what I received was nothing close to what was advertised—it was a 50 cm toy, not a real vacuum. I immediately requested a return, but AliExpress rejected my request without expla...

I ordered a product from AliExpress, but what I received was completely different from what was listed—and the quality is also far below expectations. When I tried to reach out for support, the seller kept replying with vague responses like “not understood”, avoiding any real solution. The bigger i...

AliExpress has been the worst experience I’ve had as a customer. I ordered a product that was supposed to shine, but what I received was clearly a fake item with no sparkle at all—nothing like the photos. On top of that, the seller started harassing me via WhatsApp, pressuring me to change my review...

I placed an order on AliExpress and paid in full, but when my package arrived, the courier claimed that my payment was not recorded, forcing me to pay again at the door. When I opened the package, instead of the product I ordered, I found a small piece of foam—completely unrelated to my purchase. T...

I placed an order on AliExpress, but instead of receiving my product, PTT Kargo delivered a small wet wipe. Despite this, AliExpress marked my order as "delivered", even though I never received what I paid for. I contacted AliExpress customer support, but they simply told me that they had shipped t...

I ordered a 30kg generator power supply twice from AliExpress, but instead of receiving the actual product, I was sent a small envelope containing bolts. This is clearly a deliberate scam. The way it works is simple: they declare a lower value, collect import taxes from thousands of buyers, and the...

AliExpress has completely let me down. I ordered a specific item, but instead, they sent me the wrong product. To make matters worse, there is no return option, leaving me stuck with something I didn’t order. This is not how a shopping platform should operate. There is no real customer service, no ...

I placed an order on AliExpress for a pressure washer, but what I received was completely different—they sent me a utility knife instead! This is outrageous and feels like a scam. To make things worse, there is no one to contact for help. I searched for customer support, but there is no clear way t...

AliExpress is enabling fraudulent sellers to scam customers professionally. They list high-rated stores with seemingly quality products, encouraging you to place an order. However, instead of shipping the actual item, they send a completely different product just to generate a tracking number, makin...

I am utterly irritated! What I got from AliExpress is very different from the three things I ordered, both in terms of price and likeness! The most egregious error was the replacement of the office chair I had ordered with a drawer handle. In no world is this acceptable. I was hoping to get high-qua...

AliExpress is a fraudulent platform that I strongly recommend everyone avoid. I received a used and defective product. When I requested a refund, I was instructed to send the item back to the seller, but the address provided was nonexistent. The post office confirmed that such an address does not ex...

On December 17, 2024, I placed an order on Aliexpress (order number 1109923992078662). Shockingly, my order was intentionally and openly sent to a different name and address. I have repeatedly contacted customer support to resolve this issue, but all my messages have gone unanswered or dismissed. T...

I ordered a product from AliExpress, and everything seemed fine during the purchase process. However, I received the wrong item. When I contacted the seller, Dan Yuan Electronics Technology Store, they refused my refund request, claiming there wasn’t enough evidence. I filed a dispute, but I’ve bee...