My products from AliExpress arrived wrong, incomplete and some were broken, what can I do?

If AliExpress sent you defective, incomplete, or damaged goods, you have several options:
• Contact Seller: Contact the seller on AliExpress. Explain the issue and provide evidence like photos of damaged items or a description of what's missing or wrong using the messaging system. Most sellers are willing to help resolve the issue.
• If you cannot resolve the issue with the seller, you can open a dispute on AliExpress. Find the order in your order history and click "Open Dispute." Detail the problem with the steps. AliExpress will resolve your dispute with the seller.
• AliExpress offers Buyer Protection for incorrect, incomplete, or damaged items. If your order is still covered by Buyer Protection, use it to negotiate with the seller or resolve the dispute.
If you believe your issue requires broader attention, consider sharing it on Xolvie to reach a larger audience and gain more support.
For online marketplaces like AliExpress, building a positive reputation is all about ensuring customer satisfaction. If your experience doesn't align with this, you can share your thoughts and concerns by posting on Xolvie.