On February 27, 2026, I experienced a serious issue on my AJet flight (PNR: 3RFTEG) scheduled to depart at 05:35 AM from Istanbul Sabiha Gökçen to Erzurum. Due to the aircraft being unable to land in Erzurum, it was diverted to Trabzon Airport. Upon arrival, we were given two options: return to Istanbul on the same aircraft or continue to Erzurum at our own expense.
At that time, ground staff repeatedly and explicitly assured passengers that if we chose to continue to Erzurum on our own, all related expenses would be reimbursed by AJet upon submission of receipts through their website. Trusting these statements, four of us decided to rent a car and continue our journey from Trabzon to Erzurum.
For this trip, we incurred a total cost of $240 and $56, amounting to $296 in total expenses. On March 12, 2026, I sent my first email to AJet but received no response. After waiting, I submitted the details again on April 6, 2026, through the “feedback” section on the company’s website and uploaded all rental and fuel invoices.
Under normal circumstances, we should have checked into our ski hotel around 9:30 AM, but due to these disruptions, we were only able to arrive at 4:30 PM, effectively losing an entire day of our vacation. Despite this inconvenience, we did not make any additional claims for lost time or enjoyment and only requested reimbursement for the transportation costs that had been clearly promised to us.
However, on April 8, 2026, I received a negative response stating that they would not be able to assist with these payments. This response directly contradicts the assurances given by ground staff at Trabzon Airport. The failure to honor these commitments has caused significant disappointment and a serious loss of trust, making the entire process highly unprofessional and unacceptable for an airline.
I request the full and immediate reimbursement of $296, which represents the car rental and fuel expenses we incurred while traveling from Trabzon to Erzurum based on AJet’s explicit assurances.
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