On Sunday, April 5, 2026, during your flight VF1990 from London (STN) to Istanbul (SAW) at 4:00 PM, I experienced a serious issue regarding cabin baggage. Although my ticket clearly included a cabin baggage allowance, my suitcase was not accepted at the airport before boarding. When I placed my suitcase in the baggage sizer, it did not fully fit due to approximately a 2 cm difference in the wheel, even though the depth fit comfortably (as shown in my photos).
I explained multiple times to your staff that my suitcase is within standard cabin size limits and that I have been using the same suitcase for years on similar flights without any issues. I also pointed out that charging an additional fee for such a minimal difference is unfair. Despite this, I was required to pay an extra $80 as a penalty/extra baggage fee.
The payment receipt was sent to me via email, and I have also kept all related photos as evidence. After the flight, I submitted a detailed complaint via email, but I have not received any response, which has further increased my dissatisfaction.
Considering that suitcases are manufactured according to standard dimensions and not arbitrarily, I find it unacceptable to be charged such an amount due to a minor 1–2 cm wheel difference. I request that this issue be reviewed, that your cabin baggage policy be reconsidered in borderline cases like this to avoid penalizing passengers, and that the $80 fee charged to me be refunded.
On March 23, 2025, during my A-Jet London – Istanbul flight, my cabin baggage, which fully complied with the airline’s regulations, was not allowed on board at check-in, and I was charged an additional 50+50, totaling €100, to have it placed in the aircraft hold. While I had no issues on my outbound...
On our return flight from London to Istanbul, we had an allowance of 20 kg for a large suitcase and 8 kg for cabin baggage per person. However, our cabin bags were not considered as cabin baggage and were placed in the aircraft hold. Because of this, it was assumed that we had a total baggage allowa...
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I purchased two Premium fare tickets for the flight from Istanbul (SAW) to London (STN) on July 11, 2025, for a total amount of ₺8,767.44. At the time of purchase, the Premium package clearly stated “Flexible Refund Right Until Flight Time,” which led me to believe that a full refund would be availa...
On my AJet flight dated January 29, 2026, with PNR number 3zgey8, I experienced both a significant delay and was improperly charged an extra baggage fee despite having a 15 kg baggage allowance. Although my ticket clearly showed a 15 kg checked baggage allowance, this was not acknowledged during che...
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