Milano Bergamo Airport And Ajet Airline Scandal

On March 8, 2026, my 64‑year‑old mother experienced a very distressing journey on an AJet flight VF62 from Milan Bergamo Airport to Istanbul. The flight was scheduled to depart at 14:10, and we took every precaution to be on time. My mother passed through the gate 1.5 hours before departure. Despite this, during passport control and customs, my mother and other passengers were kept waiting for over an hour. Even though there was a clear risk that they could miss their flight, the officials did not allow them to move ahead or prioritize them. As a result, my mother had to run and only just managed to reach the plane at the last minute, under intense stress and anxiety. When she arrived at the gate, the gate attendant refused to allow her sleeping pillow on board and told her to throw it away. My mother does not speak English, and being alone, she was unable to object or fully understand what was happening. She had only one carry‑on bag and a backpack. As it was winter, she also had a coat, which we had placed in a bag together with her sleeping pillow to make it easier to carry. While I can understand to some extent that there might be a discussion about the coat being in the bag, allowing her to take the coat but forcing her to throw away her sleeping pillow and even the bag itself, in my view, goes beyond any reasonable application of the rules and feels like bullying. This incident took place after she had already endured serious stress and delay at passport control and customs. Subjecting a 64‑year‑old woman with diabetes to this level of psychological and physical strain, and then forcing her to discard a personal item she uses for comfort and health while traveling, is something I find inhumane and unacceptable. As a frequent traveler, I have never encountered such disrespectful and insensitive behavior on any other airline. I request that AJet conduct a thorough investigation into this incident, particularly regarding the behavior and attitude of the gate staff involved. I also expect appropriate material and moral compensation for the psychological and physical harm inflicted on my mother and for the unnecessary loss of her belongings. In addition, I ask that the relevant personnel receive the necessary training and clear guidance to ensure that elderly and vulnerable passengers are treated with respect, empathy, and common sense, and that similar incidents do not happen again.