AJet Five Hours Flight Delay

I travelled with AJet on flight VF213 from Sabiha Gökçen Airport (SAW) to Riyadh (RUH) on 25 March 2026 with two other passengers in my booking, under the name Waleed A*** K***, ticket number 2049461283091. Our flight was delayed by around five hours, and during this long wait we were treated very rudely and insensitively by the airline staff at the helpdesk. During the delay I was sick with a fever and it was extremely difficult for me to sit and rest in the normal airport seating. Because of my condition and the long delay, we requested a room or a private area where we could relax until the flight, but the staff member at the helpdesk refused in a very rude manner and simply said “not at all”. Instead, he told us that we could at least get a meal or coffee from certain cafés using the airline’s arrangement. However, when we went to the café for coffee, they told us it was not applicable, so even this basic support that was promised to us was not actually provided. We were given no proper explanation for the long delay, and we had to endure five hours in the airport in these conditions, despite my illness and despite being assured that we could at least get refreshments. I find both the lack of assistance and the rude behavior of the helpdesk staff completely unacceptable for an airline. I request that AJet provide fair compensation for the hardship and discomfort we experienced during this five‑hour delay, especially considering my fever and inability to rest properly on the airport seats, and that the behavior of the staff member at the helpdesk be reviewed so that other passengers are not treated this way in the future.