We booked our round-trip family flight to Antalya with Ajet Airlines, and everything went smoothly on the way there. However, on our return flight, we received our suitcase completely broken at baggage claim. Not only was it damaged, but it also had visible impact marks, as if it had been thrown or mishandled.
I wanted to file a complaint at the airport, but unfortunately, I couldn’t because the police near my pickup area didn’t wait for me to handle the issue. This is the first airline that has completely ruined my luggage, despite years of frequent travel.
I expect Ajet Airlines to take responsibility and compensate me for the damage. This level of service is completely unacceptable!
On December 14, when I handed over my intact suitcase at Sabiha Gökçen Airport to fly to Ercan Airport with Ajet, I received my suitcase with its pull handle broken upon arrival. The company claims that the damage occurred before the trip, but I do not accept this explanation. I request that the sec...
On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued ...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
After my flight with Ajet on October 12, 2025, I discovered that the wheel of my Rozanna brand suitcase was completely broken when I collected my luggage at Sabiha Gökçen Airport. This is the first time I have experienced such an incident, and the replacement cost of my luggage is approximately $595...
On 07/02/2025, I flew from Germany to Turkey, and both of my suitcases were damaged, with broken handles and dents. I have been trying to upload the necessary information on the Ajet website, but the system keeps giving errors. When I call customer service, they tell me to apply online, but I have n...
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