Ajet Compensation Claim – Flight Cancellation (Booking Ref: 3P95K2)

I recently travelled with Ajet under booking reference 3P95K2 and ticket number 2042448523265 on a journey from Geneva to Istanbul and then to Aleppo. On 15.02.2026, the Istanbul–Aleppo flight was cancelled, which extended my transit time in Istanbul from about 9 hours to approximately 33 hours. During this prolonged delay, I was not provided with accommodation, a place to rest, or adequate meals, even though I am 62 years old and suffer from high blood pressure. This situation caused me significant physical strain and discomfort. My original booking was in Premium class, which included more comfortable seating and meals, but after the rebooking, I was placed in rear seating and effectively downgraded without any compensation and without the services that were part of my original ticket. I also had to pay additional personal expenses during the delay. I contacted Ajet customer service regarding this matter and was told that nothing could be done, which I find unacceptable given the circumstances and the applicable passenger rights. Under EC Regulation 261/2004, which applies to flights departing from Switzerland, I am entitled to care and compensation in cases of cancellations and long delays such as this. I therefore request financial compensation for the cancellation and long delay, a refund for the downgrade from Premium class and the associated loss of services, and reimbursement of the additional expenses I incurred during the disruption. I will provide all supporting documents, including receipts and my booking information, as attachments.