AJet Delayed My Flight and Let Chaos Break Out Onboard

Dear Sir/Madam, I am writing to express my deep disappointment and concern regarding the events that took place during AJet flight VF3097 from Bodrum (BJV) to Sabiha Gökçen (SAW) on the evening of Sunday, July 28, 2025. While the initial 3-hour delay was frustrating enough (first announced as 40 minutes, then extended to 2.5 hours, and finally to over 3 hours), what truly shocked and angered the passengers was the chaotic and unprofessional behavior onboard. Upon boarding, one of the passengers – allegedly an employee of Çelebi Ground Services – began aggressively addressing and pressuring others, causing significant discomfort. He was allowed to disembark without any interference from the crew, raising serious questions about onboard safety and control. A second passenger also left the aircraft without explanation, again without any clear intervention from the flight crew. When we inquired about what we were waiting for, the crew sarcastically replied, "We're waiting for sandwiches" – at 1:30 PM on a Sunday night. This dismissive attitude enraged the entire cabin, and passengers spontaneously began chanting "A JET – SHAME ON YOU!" The aircraft appeared to be a wet-leased plane from Belgium, with a foreign pilot and crew visibly shocked by the unprofessional and chaotic situation unfolding inside the cabin. The lack of leadership, poor communication, and absolute loss of control made us – as Turkish citizens – feel embarrassed in front of foreign tourists and deeply concerned for our children and families onboard. This experience did not reflect a reputable airline operating from Turkey's most prestigious holiday destination. It was a disgraceful display of amateurism and negligence that damaged Turkey’s image and severely disrupted our travel. I kindly request that AJet: 1. Provides a formal explanation for the delay and the security failures on board; 2. Investigates the actions (and inaction) of the crew; 3. Issues an official apology to all affected passengers; 4. Offers compensation where appropriate; 5. Shares what corrective measures will be taken to avoid such incidents in the future. Looking forward to your prompt and serious response to this matter.