Stranded By AJet: Delay Makes Us Miss Our Dubai Flight – 3 Affected!

On Friday, July 25, 2025, we booked connecting flights for 3 passengers from Ankara (ESB) to Istanbul (SAW) to Dubai (DXB). We planned everything in advance — obtained our visas, packed our luggage, and prepared for our trip. However, AJet informed us that flight VF3007 from Ankara to Istanbul, originally scheduled to depart at 18:00, was delayed to 19:20 due to operational reasons. This means that instead of arriving in Istanbul at 19:10, the flight would now arrive around 20:30. However, our connecting flight, VF143 to Dubai, is scheduled to depart at 20:20. Therefore, we will miss our international flight because of AJet’s delay. We contacted customer service, clearly explained our situation, and while they apologized, they offered no viable solution. Despite our request to be moved to other earlier flights on the same day with available seats, we were told “changes are not possible” and were dismissed without support. These tickets were booked in advance as a connected journey through the same airline. In such cases, it is the airline's full responsibility to ensure passengers reach their connecting flights. As is widely recognized, airlines must compensate or reroute passengers in case of missed connections due to delays caused by the carrier. We request a free rebooking as a solution. We have already incurred expenses for flights, visas, and hotel reservations for 3 people. If a resolution is not provided, we will be forced to file complaints with the Consumer Arbitration Committee, CİMER (Presidency Communication Center of Türkiye), and if necessary, take legal action through the Consumer Court. We have documented proof of the delay message and flight details. This situation has not only wasted our time but also caused significant psychological stress. We urgently request an appropriate and fair resolution.