Ajet Replaced My Damaged Luggage With a Lower-Quality Suitcase
On January 25, during my Cairo–Istanbul–Ankara flight with Ajet, my checked baggage was damaged. After landing in Ankara on January 26, I filed a report at the airport, and baggage replacement was approved. However, without offering me any alternatives or choices, I was handed a plain, low-quality, and non-functional suitcase, with the attitude of “you will take this suitcase.” I was not asked about color preference or alternative models, and I felt forced to accept this suitcase simply to avoid further disruption and to continue my journey.
I clearly explained to the staff that my damaged suitcase was gray, had an expandable zipper, special compartments, and was far more functional, while the suitcase I was given lacked these features. In response, I was only told that I could “submit an application,” and my concerns were dismissed. I then submitted an official application to the relevant department.
In the response I received, it was stated only that a replacement suitcase had been delivered, and my compensation request was rejected. In the same message, I was informed that my file number is 2600013148 and my reference number is ddp esbvf45786.
I find it unacceptable that a suitcase of lower quality and fewer features than my original baggage is presented as an adequate solution and used as grounds to reject my compensation request. I request that my damaged baggage be replaced with a gray suitcase with similar features to my original one—specifically, an expandable zipper and functional compartments—or that appropriate compensation be provided to cover the difference and resolve my grievance as soon as possible.
