On September 23, shortly after my flight from Ercan to Sabiha Gökçen, I discovered that the wheel of my brand-new Benetton suitcase had been broken. I noticed the damage while loading the luggage into my car, after it had been transported with the airport’s baggage cart. I immediately reported the issue through Ajet’s online form and attached photos clearly showing the damage. However, I was informed that no action could be taken because no official report had been filed at the airport. As a result, my claim was rejected under file number 2500082901. The PNR code of my flight is 347QA9. Although my suitcase is still under warranty, I was told that damages caused during handling are not covered. In the past, I had a similar experience with another airline and was compensated with the full current value of the suitcase. Since I have another flight scheduled on Monday, I urgently request reimbursement for the cost of my suitcase. I expect Ajet to handle passengers’ belongings with greater care and to resolve this matter promptly so that my grievance is addressed without further delay.
After my flight with Ajet on October 12, 2025, I discovered that the wheel of my Rozanna brand suitcase was completely broken when I collected my luggage at Sabiha Gökçen Airport. This is the first time I have experienced such an incident, and the replacement cost of my luggage is approximately $595...
On December 11, 2025, I flew with A Jet from Trabzon Airport to Ankara Esenboğa Airport on the 9:05 AM flight. Due to a delay, we landed in Ankara approximately 30 minutes late. Because we arrived late at night, I was unable to thoroughly inspect my luggage when I picked it up from the baggage carou...
On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued ...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
We booked our round-trip family flight to Antalya with Ajet Airlines, and everything went smoothly on the way there. However, on our return flight, we received our suitcase completely broken at baggage claim. Not only was it damaged, but it also had visible impact marks, as if it had been thrown or ...
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