AJet Damaged My $970 Suitcase and Refused Compensation
On Wednesday, February 18, I flew with AJet from Schiphol to Sabiha Gökçen Airport under reservation code VF4. When I picked up my suitcase from the baggage carousel at Sabiha Gökçen, I discovered that the zippers had been completely torn off and the suitcase was rendered unusable. The suitcase is worth approximately $970.
However, I had another reservation and a connecting flight to catch immediately afterward, so I did not have enough time at the airport to complete a damage report.
When I later contacted AJet regarding the issue, I was told that because no damage report had been filed at the airport, they would not assist me in any way and would not provide any compensation.
Even though my suitcase—worth thousands of dollars—was clearly damaged during transport, placing the entire burden on me simply because I was unable to file a report at that moment is neither fair nor acceptable from a customer service standpoint.
I am requesting that AJet compensate me for my suitcase, valued at approximately $970, which was damaged and had its zippers torn off during the flight. I also ask that AJet establish a more solution-oriented procedure for passengers who experience similar baggage damage but are unable to file an immediate report due to time constraints.
