On Wednesday, February 18, I flew with AJet from Schiphol to Sabiha Gökçen Airport under reservation code VF4. When I picked up my suitcase from the baggage carousel at Sabiha Gökçen, I discovered that the zippers had been completely torn off and the suitcase was rendered unusable. The suitcase is worth approximately $970.
However, I had another reservation and a connecting flight to catch immediately afterward, so I did not have enough time at the airport to complete a damage report.
When I later contacted AJet regarding the issue, I was told that because no damage report had been filed at the airport, they would not assist me in any way and would not provide any compensation.
Even though my suitcase—worth thousands of dollars—was clearly damaged during transport, placing the entire burden on me simply because I was unable to file a report at that moment is neither fair nor acceptable from a customer service standpoint.
I am requesting that AJet compensate me for my suitcase, valued at approximately $970, which was damaged and had its zippers torn off during the flight. I also ask that AJet establish a more solution-oriented procedure for passengers who experience similar baggage damage but are unable to file an immediate report due to time constraints.
On 30 November 2025, I travelled with AJet from Moscow to Amsterdam via Sabiha Gökçen Airport on flights VF276 and VF1. I collected my checked baggage at Amsterdam Airport and only noticed at my home in Amsterdam, shortly after arrival by taxi, that my brand-new Heys suitcase (Tie-Dye Blue Fashion S...
On September 23, shortly after my flight from Ercan to Sabiha Gökçen, I discovered that the wheel of my brand-new Benetton suitcase had been broken. I noticed the damage while loading the luggage into my car, after it had been transported with the airport’s baggage cart. I immediately reported the i...
On May 1, 2025, I flew from Düsseldorf to Sabiha Gökçen with AJet, and upon arrival, I discovered that my brand-new suitcase was damaged—as clearly sh...
After my flight with Ajet on October 12, 2025, I discovered that the wheel of my Rozanna brand suitcase was completely broken when I collected my luggage at Sabiha Gökçen Airport. This is the first time I have experienced such an incident, and the replacement cost of my luggage is approximately $595...
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
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