On the night of February 10, 2025, after my flight with AJet to Dammam Airport, Saudi Arabia, I received my large suitcase severely damaged — one of its legs was broken and the handle was detached. I noticed the damage immediately at the airport, where I was given a QR code, but I was unable to complete the report process, and no official damage report was filed. I currently do not have my ticket or reservation number available.
I have suffered a clear loss due to my luggage being seriously damaged during transport. I am requesting that AJet replace my damaged suitcase with a new one and provide a quick resolution to this issue.
I have been using my suitcase for five years, and it was in perfect condition without a single scratch. However, after my AJet flight on 01.02.2025 (Flight No: VF4038), my luggage was completely damaged. I am attaching photos as proof of the state it was returned in. I want to know how AJet plans t...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued ...
On 07/02/2025, I flew from Germany to Turkey, and both of my suitcases were damaged, with broken handles and dents. I have been trying to upload the necessary information on the Ajet website, but the system keeps giving errors. When I call customer service, they tell me to apply online, but I have n...
On May 1, 2025, I flew from Düsseldorf to Sabiha Gökçen with AJet, and upon arrival, I discovered that my brand-new suitcase was damaged—as clearly sh...
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