I tried to check in online with Air Arabia, but the website/app wouldn’t let me print my boarding pass. What should I do at the airport?

Here are practical and proven steps:

Check your check-in status
Sometimes Air Arabia’s system completes online check-in but fails to issue the boarding pass due to a technical error.

Go to Manage Booking on the website and confirm whether check-in was completed.

If the status isn’t confirmed, try checking in again after clearing your browser cache or using a different device.

Arrive at the airport early
If you couldn’t print your boarding pass, arrive 2–3 hours before departure and go to the Air Arabia check-in counter.
Explain that you completed online check-in but the system did not generate a boarding pass. If the issue was technical, staff should issue a paper boarding pass at no extra charge.

Provide proof of online check-in
Show any confirmation you have (screenshots of the check-in page, email, or SMS). This helps avoid disputes at the counter.

Report the issue to technical support
After your flight, email [email protected] describing the problem. This helps the airline fix the issue and, if applicable, compensate for any inconvenience.

If a technical failure caused delays or forced you to check in again at the airport
Post a complaint on Xolvie. This helps bring the issue to the airline’s attention and push for an official review.